Search By Phone Number

[MarkIngles]

I won't post the code here, but we do use this. PM me if you want a copy.

Our phone system "screen pops" kayako to search for an existing ticket or create a new phone ticket when a rep's phone rings with an incoming call.

In order to do this, we had to have better editing of the phone number field. I had to put it with the name/email on the edit tab.

We also had to be able to search on the phone field.
And we have to be able to search with a GET instead of POST

Finally, we have a script that extracts phone numbers from tickets and puts them in the phonenumber field of the ticket automatically. I know this wouldn't be part of kayako, but it saves us a bunch of typing and copying/pasting.

I think that this sort of "screen pop" or CRM integration would be incredibly useful for kayako as a selling feature. It's relatively easy to incorporate too!

Feedback?
Thanks for reading!
-Mark