Kayako logo

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
Reply
 
LinkBack Thread Tools Search this Thread Rate Thread Display Modes
  (#1) Old
richm Offline
Member
 
richm's Avatar
 
Posts: 377
Join Date: Jan 2007
Location: Orange County, CA
[IA][GENFUNC] Expand departments with single click - 11-05-2007, 01:35 PM

If possible, can InstaAlert be made to expand the department categories with a single click when you click the "+" ?

I know you can set it to expand all the categories, but we have quite a few here and I typically don't want to see them all.

A minor feature to be sure, but the double click seems unnecessary.

Cheers,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
Reply With Quote
  (#2) Old
Ryan Lederman Offline
Chief Operating Officer
 
Ryan Lederman's Avatar
 
Posts: 905
Join Date: May 2005
Location: Boise, Idaho USA
02-07-2007, 09:45 PM

My +/- symbols *do* expand with a single click...


Ryan Lederman (ryan.lederman ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#3) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 7,357
Join Date: Jan 2006
Location: England, UK
02-07-2007, 09:56 PM

Same here


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#4) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
02-07-2007, 10:00 PM

Mine don't...they take a double click.


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
  (#5) Old
richm Offline
Member
 
richm's Avatar
 
Posts: 377
Join Date: Jan 2007
Location: Orange County, CA
02-07-2007, 10:11 PM

Chiming (back) in here, not sure when this changed, (or what changed it), but single click works for me now.


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
Reply With Quote
  (#6) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
03-07-2007, 02:41 PM

Hmmm...mine works with single click now as well. This must have been changed with one of the recent releases we were using to test the repaint issue.

I guess this could be closed now.


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
Reply

Tags
departments, expand, iagenfunc, single

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Flash Tutorials craigbrass How do I? 23 06-01-2010 06:02 AM
Setup PHP on a Windows 2000 server netFusion Technical Chat 5 03-10-2007 09:01 AM
Double spacing of sig files in emails - how do I make single spaced? traveloni SupportSuite, eSupport and LiveResponse 1 25-08-2006 07:23 PM



Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78