| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| Member  Posts: 131 Join Date: May 2007 Location: UK | Live Chat feedback -
16-05-2007, 05:16 PM
I noticed that a lot of other Live Chat solutions have a "feedback" option when the chat is closed to enable customers to leave a rating / feedback on their chat experienced. We switched from StarDevelop Live Help to SupportSuite but are a bit dissapointed to see that there is no feedback system or an option for the end user to request an email transcript when the chat window is closed. Anybody else like to see this idea?  █ Shared Linux Hosting, Virtual Servers, Dedicated Servers, Domain Registration █ MSN: carl.silver[AT]leapfrogavit[DOT]com |
| | |
|
(#2)
|
| Senior Member Posts: 7,520 Join Date: Jun 2005 Location: Cumbria, UK |
16-05-2007, 05:17 PM
It is a planned feature. No estimate on timeframe has been given.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#3)
|
| Member Posts: 131 Join Date: May 2007 Location: UK |
16-05-2007, 05:21 PM
Can anyone from Kayako throw some light on a release date please?  █ Shared Linux Hosting, Virtual Servers, Dedicated Servers, Domain Registration █ MSN: carl.silver[AT]leapfrogavit[DOT]com |
| | |
|
(#4)
|
| Operations Manager  Posts: 7,354 Join Date: Jan 2006 Location: England, UK |
16-05-2007, 06:12 PM
Sorry, there is no ETA for this
-------------------------------------------------------------------
|
| | |
|
| Tags |
| chat, feedback, live |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Linear Mode
