PDA Web Interface/Kayako Mobile

lfaulkneruk · **PDA Web Interface/Kayako Mobile -** 18-09-2007, 09:21 PM

Hi,

Would it be possible to allow staff members to create new tickets from the PDA Interface and KayakoMobile? If a staff member is out in the field and finds a problem that is irrelevant to the ticket they are attending to they could then create a new ticket relevent to the problem they find.

Lee

craigbrass · 19-09-2007, 10:26 AM

It is due to be released for Kayako Mobile. It would be cool for the PDA interface though.

lfaulkneruk · 19-09-2007, 10:45 AM

Quote:

Originally Posted by craigbrass

It is due to be released for Kayako Mobile. It would be cool for the PDA interface though.

Craig,

Do you know when this is due to be released at all?

Lee

supportskins · 19-09-2007, 10:55 AM

I do not think Kayako has provided with any release dates. They usually dont.

craigbrass · 19-09-2007, 11:08 AM

I'll give Ryan (Kayako Mobile developer) a poke later on the messenger later when he gets up (6:08am where he is now) as Jamie is off this week to find out for you.

craigbrass · 19-09-2007, 07:24 PM

Ok, I spoke to Ryan and it is still waiting on Varun implementing the server side part of it.

Matthew · **Kayako Mobile - New Ticket -** 28-10-2007, 06:59 AM

I notice some progress on this in the CVS changelog from 25 October:

Quote:

Files Affected: 2

swift/locale/en-us/mobile.php (1.7)
swift/modules/tickets/mobile_push.php (1.9)

Notes: -- SWIFT
-> KM: New Ticket
- Handle flag types
- Don't interrupt entire sync process if new ticket can't be handled
- Handle due dates

-> KM: Existing Ticket
- Now processes flag type propchanges
- Added message for invalid flag type

I'm excited. Where's the KM app with the ability to take advantage of this? Pushy, pushy... I know. Somebody is working on it as we speak, right?

craigbrass · 28-10-2007, 10:08 AM

That is Varun implementing the core (PHP) side of it. It is still waiting on Ryan releasing the actual app with the functionality included.

**Jamie Edwards** · 28-10-2007, 10:35 AM

Actually, most of what we are waiting for resides with the PHP side of things.

craigbrass · 28-10-2007, 11:34 AM

Oh? Ryan posted in the WM board that the PHP side was done...

**Jamie Edwards** · 28-10-2007, 11:37 AM

No - problems were encountered with the PHP side which required some changes (likewise with WM, in this respect).

craigbrass · 28-10-2007, 01:18 PM

Ah right, gotcha.

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lfaulkneruk Offline New Member Posts: 11 Join Date: Sep 2007 Location: Northampton, UK	PDA Web Interface/Kayako Mobile - 18-09-2007, 09:21 PM Hi, Would it be possible to allow staff members to create new tickets from the PDA Interface and KayakoMobile? If a staff member is out in the field and finds a problem that is irrelevant to the ticket they are attending to they could then create a new ticket relevent to the problem they find. Lee

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	19-09-2007, 10:26 AM It is due to be released for Kayako Mobile. It would be cool for the PDA interface though. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

supportskins Offline Senior Member Posts: 5,554 Join Date: Aug 2006 Location: Mumbai, India	19-09-2007, 10:55 AM I do not think Kayako has provided with any release dates. They usually dont. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	19-09-2007, 07:24 PM Ok, I spoke to Ryan and it is still waiting on Varun implementing the server side part of it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	28-10-2007, 10:08 AM That is Varun implementing the core (PHP) side of it. It is still waiting on Ryan releasing the actual app with the functionality included. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Jamie Edwards Offline Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK	28-10-2007, 10:35 AM Actually, most of what we are waiting for resides with the PHP side of things. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	28-10-2007, 11:34 AM Oh? Ryan posted in the WM board that the PHP side was done... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	28-10-2007, 01:18 PM Ah right, gotcha. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako