scheduled autoresponder

ogray · **scheduled autoresponder -** 24-01-2008, 11:40 AM

Can I and how do I send autoresponder emails after specific time (12 hours) from the moment the customer sent the support request?

craigbrass · 24-01-2008, 12:33 PM

Are you talking about one that would say "We are still dealing with your support request...." if not response has been received?

ogray · 24-01-2008, 12:49 PM

Yes
where do I set up such feature and change the text?
Should the anti-flood option be disable in this case?

**Jamie Edwards** · 18-08-2008, 09:37 PM

You can use the 'Follow Up' feature to achieve this

jnet · 19-08-2008, 09:29 AM

Thanks Jamie
The follow up feature has to be set manually
I think an auto response to a client (in case no response has been made let's say in 1 hour ) is what I am looking for
is that possible?

Let's say a client sends a support ticket while I am not online

If I could set the system so that If apart from the initial autoresponse he receives he can receive another one in a few hours (just in case no response has been made yet)

Great idea

**Jamie Edwards** · 19-08-2008, 09:30 AM

Hi jnet,

Please post a feature request in a new thread and it will be considered soon

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ogray Offline New Member Posts: 11 Join Date: Jan 2008	scheduled autoresponder - 24-01-2008, 11:40 AM Can I and how do I send autoresponder emails after specific time (12 hours) from the moment the customer sent the support request?

craigbrass Offline Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK	24-01-2008, 12:33 PM Are you talking about one that would say "We are still dealing with your support request...." if not response has been received? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

ogray Offline New Member Posts: 11 Join Date: Jan 2008	24-01-2008, 12:49 PM Yes where do I set up such feature and change the text? Should the anti-flood option be disable in this case?

Jamie Edwards Offline Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK	18-08-2008, 09:37 PM You can use the 'Follow Up' feature to achieve this Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

Jamie Edwards Offline Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK	19-08-2008, 09:30 AM Hi jnet, Please post a feature request in a new thread and it will be considered soon Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.