Ticket locks

[dmjmusser]

Would be great to have the ability to "lock" a ticket such that it disappears from the main department queue and is placed instead in a user's own "Locked" queue, where it would not be visible to the rest of the department unless they searched for it. This would help to keep only open issues in the department queue that need to be answered, instead of leaving the team to sift through the tickets to figure out what needs to be followed up on. It would also be great to be able to assign someone a ticket such that the ticket is locked and disappears into the user's own locked queue.

Of course, we would still want all tickets, locked or not, to be visible to a client who logs into the Client interface.

[Jamie Edwards]

I think with use of custom statuses or even departments, this would be already possible.