Tickets created upon refreshing ticketsubmit page

WireNine · **Tickets created upon refreshing ticketsubmit page -** 28-03-2007, 09:53 PM

Hi,

One of the biggest issues we have with kayako is when the customer submits a ticket, and then refreshes the page that it submits a new ticket.

There must be something done in regards to this as it is extremely annoying and time wasting.

Kayako should detect if the customer has already submitted the ticket within a previous amount of time similar to the ticket being submitted.

LOOK INTO THIS!

Thank you.

**Jamie Edwards** · 28-03-2007, 10:06 PM

Thanks for the suggestion, it is a good one. I will pass it onto the developers.

Thanks,

SoFiMaN · **Tickets created upon refreshing ticketsubmit page -** 29-03-2007, 02:37 PM

Hello,

I would like to know if there is anyway to stop tickets being re-created when the client refresh his ticket submit page ?! its annoying when ppl don't know that and they still refresh thinking they will be able to view the replys! so that we have to enter and delete 5-10 tickets and leave one to answer on.

Thanks

gate2vn · 06-04-2007, 11:24 PM

Yes, I have seen this before. Sometimes need to delete new tickets. This is really a good feature

keliix06 · 07-04-2007, 02:38 AM

Quote:

Originally Posted by WireNine

Kayako should detect if the customer has already submitted the ticket within a previous amount of time similar to the ticket being submitted.

Would think it would be easier and less resource intensive to just run a redirect after the ticket is created to a new page. Another way of doing something that really needs to be done. We have users who consistently submit 10 copies of every ticket even when we tell them not to refresh.

SoFiMaN · 07-04-2007, 02:40 PM

Quote:

Originally Posted by keliix06

Would think it would be easier and less resource intensive to just run a redirect after the ticket is created to a new page. Another way of doing something that really needs to be done. We have users who consistently submit 10 copies of every ticket even when we tell them not to refresh.

Absolutely right, we have the exact same issue here

I hope developers can get this solved asap.

Siora · 05-05-2007, 11:30 PM

Has this issue been resolved? Its an annoying bug.

Siora · 09-05-2007, 12:26 AM

Can someone please confirm whether this has been resolved or not?

richm · 09-05-2007, 01:41 AM

Ouch, that is an ugly little bug! I hadn't caught that one.

Siora · 09-05-2007, 01:48 AM

Quote:

Originally Posted by rixm

Ouch, that is an ugly little bug! I hadn't caught that one.

I know...and if it hasn't been resolved already this should definately be at the top of the the developers list cause its a critical bug. This could potentially clog the system.

Siora · 09-05-2007, 06:11 PM

Why is this issue not being addressed by Kayako Staff? Somebody needs to speak up.

**Jamie Edwards** · 09-05-2007, 06:28 PM

Hi Siora,

As I said previously I will ask the developers about this. I will post an update when I receive one.

Siora · 09-05-2007, 06:47 PM

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

As I said previously I will ask the developers about this. I will post an update when I receive one.

Yeah but that was in March and this is a pretty serious bug.

**Jamie Edwards** · 10-05-2007, 09:15 AM

The developers are aware of the issue and will work on a fix for it. However, they advise that it is quite tedious to implement so it will not arrive immediately.

Thanks,

Siora · 10-05-2007, 12:10 PM

Quote:

Originally Posted by Jamie Edwards

The developers are aware of the issue and will work on a fix for it. However, they advise that it is quite tedious to implement so it will not arrive immediately.

Thanks,

Thanks Jamie.

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Jamie Edwards Offline Operations Manager Posts: 7,361 Join Date: Jan 2006 Location: England, UK	28-03-2007, 10:06 PM Thanks for the suggestion, it is a good one. I will pass it onto the developers. Thanks, Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

gate2vn Offline Member Posts: 58 Join Date: Jun 2005 Location: 3inetworks.net	06-04-2007, 11:24 PM Yes, I have seen this before. Sometimes need to delete new tickets. This is really a good feature www.gate2vn.net Managed hosting solutions on multiple datacenters DirectAdmin hosting \| Helm hosting \| Xen-VPS \| Managed servers

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada	05-05-2007, 11:30 PM Has this issue been resolved? Its an annoying bug.

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada	09-05-2007, 12:26 AM Can someone please confirm whether this has been resolved or not?

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada	09-05-2007, 06:11 PM Why is this issue not being addressed by Kayako Staff? Somebody needs to speak up.