3.20.02 STABLE Released

[Ryan Lederman]

The 3.20.02 STABLE release of all Kayako products is now available for download from the Members Area.

This is primarily a bug fix release, containing 60 bugfixes for the server software alone! Speed optimizations, security patches, stability improvements and better internationalization support are also part of this release.

All customers are encouraged to upgrade to this build.

Here is the entire change log:

SupportSuite, eSupport and LiveResponse

Features
- Improved internationalization support
- Improved chat system stability
- Improved mail parser efficiency
- Intelligent department and status filtering helps to prevent lost tickets
- Updated GeoIP database for visitor tracking
- Visitor sessions not identified by IP address (allows for multiple visitors behind a single NAT router, for example)
- Added optional IP-based restriction for staff and admin access
- Added report functionality for LiveResponse
- XSS vulnerabilities patched
- Improved efficiency of add-on related code

Bug fixes
- BUGFIX: CC on phone ticket does not work (bug #64)
- BUGFIX: "X is viewing ticket" lock activates even if the staff member who attempted to access it has no permission to do so (bug #170)
- BUGFIX: Merged tickets lose billing entries (bug #127)
- BUGFIX: News article expiration date saves in wrong format (bug #387)
- BUGFIX: Status drop-list defaults to the top item on the reply tab (bug #255)
- BUGFIX: Menu z-order not right under Safari (bug #207)
- BUGFIX: Save and Reload for templates does not work (bug #231)
- BUGFIX: Follow-up reply does not include signature (bug #222)
- BUGFIX: PHP error due to custom fields when viewing ticket list (bug #225)
- BUGFIX: Cannot delete Downloads category (bug #233)
- BUGFIX: "Remember Me" in login form does not work (bug #239)
- BUGFIX: Parse error in swift.php (bug #246)
- BUGFIX: SQL error after ticket submission (bug #249)
- BUGFIX: Statuses from all departments shown (bug #256)
- BUGFIX: Expired news articles shown in RSS feed (bug #257)
- BUGFIX: Missing language pack entry (bug #261)
- BUGFIX: Typo in language pack (bug #263)
- BUGFIX: Blank e-mail responses (bug #270)
- BUGFIX: Custom fields not visible to existing users (bug #279)
- BUGFIX: Last staff reply time includes forwarding (bug #291)
- BUGFIX: Calendar in Tickets > Reports > Work Summary is broken (bug #309)
- BUGFIX: Teamwork > Tasks reports wrong view (bug #312)
- BUGFIX: Inconsistent label in Troubleshooter > Manage categories (bug #316)
- BUGFIX: Troubleshooter > Insert Step fails with empty fields (bug #317)
- BUGFIX: Troubleshooter > Delete Step from tree has wrong message (bug #318)
- BUGFIX: Items edited for clarity in Admin CP > Dashboard (bug #319)
- BUGFIX: Error on staff user deletion (bug #327)
- BUGFIX: HTML tags not stripped in ticket post quote (bug #337)
- BUGFIX: Tickets > Reports > Work Summary uses wrong calendar for search (bug #377)
- BUGFIX: Collision of client cp news settings (bug #384)
- BUGFIX: Staff users can't see notes (bug #386)
- BUGFIX: E-mail sent to customer doesn't contain live link (bug #390)
- BUGFIX: Duplicate e-mail addresses in teamwork > detailed cards (bug #393)
- BUGFIX: Address search does not work for CC and BCC (bug #395)
- BUGFIX: No back link on client cp > downloads > view download or knowledgebase > view article (bug #457)
- BUGFIX: News > Insert subscriber does not regex validate (bug #456)
- BUGFIX: News > Import subscribers broken (bug #455)
- BUGFIX: Mail Parser > Insert Breakline allows empty input (bug #454)
- BUGFIX: Downloads > Quick Jump to category does not work (bug #453)
- BUGFIX: UTF-8 data sent by Kayako Mobile and Kayako SyncWorks clients not properly translated to the native charset of the help desk when the desk is not UTF-8 (bug #452)
- BUGFIX: SyncWorks task statuses not synchronized properly (bug #451)
- BUGFIX: SyncWorks null date incorrect for Outlook (bug #450)
- BUGFIX: If task is marked as complete in SWIFT, but has no status, Outlook translates it into 'not started' (bug #449)
- BUGFIX: If task has a status that doesn't correspond to one in Outlook, a best guess is made as to which one to use (bug #448)
- BUGFIX: PHPinfo functionality in admin cp not correctly formatted (bug #447)
- BUGFIX: SLA Plan menu shows only 'A' instead of correct names (bug #446)
- BUGFIX: Private departments and statuses not rendered correctly in client cp (bug #445)
- BUGFIX: International page titles and other info not properly dealt with for visitor data (bug #444)
- BUGFIX: KayakoMobile replies have wrong return email address (bug #443)
- BUGFIX: Tickets associated with a template group that has been deleted get empty e-mail responses (bug #458)
- BUGFIX: Attachment restriction allowed all types except the ones specified (bug #441)
- BUGFIX: Knowledgebase article reports show incorrect publishing date (bug #439)
- BUGFIX: Linking to external file for Download item with a space in the URL resulted in an incorrect link (bug #440)
- BUGFIX: E-mail addresses for login are case sensitive (bug #442)
- BUGFIX: Ticket attachments not deleted properly when tickets are deleted (bug #459)
- BUGFIX: Download categories don't reflect the article count of sub-categories (bug #467)
- BUGFIX: Forwarding a ticket causes the ticket's status to be reset to the default for the template group (bug #230)
- BUGFIX: Deleting KB category doesn't recalculate article count (bug #477)
- BUGFIX: maincss always loaded from 'default' template group, not WHMCS template group (bug #469)
- BUGFIX: "Popular KB articles" widget never appears (bug #479)

SyncWorks

Features
- Added multi-folder support
- Sync screen no longer steals focus while running
- Added HTTP, SOCKS4 and SOCKS5 proxy support with multiple authentication modes.
- Connections to your helpdesk HTTP server will be kept alive to reduce overhead and system load on both sides.

Bug fixes
- BUGFIX: Items synchronized to server do not appear in web interface
- BUGFIX: Dates are off by timezone offset
- BUGFIX: Operation timeout / empty response server responses
- BUGFIX: Authentication failures caused by bad handling of HTTP authentication credentials on some versions of Microsoft IIS
- BUGFIX: Sometimes, garbled strings are loaded from settings when running on Windows Vista
- BUGFIX: Startup wizard displays even if SyncWorks already installed
- BUGFIX: Couldn't generate licensing information error message
- BUGFIX: Crashes Outlook 2007 on exit
- BUGFIX: Extended configuration screen not present in startup wizard. This results in all optional synchronization being disabled by default.
- BUGFIX: HTTP proxy does not work

InstaAlert

Features
- Added HTTP, SOCKS4 and SOCKS5 proxy support with multiple authentication modes.

Bug fixes
- BUGFIX: Popup auto-close causes tray icon to stop blinking
- BUGFIX: Operation timeout / empty response server responses
- BUGFIX: HTTP proxy does not work
- BUGFIX: Retry counter is not reset on successful XML refresh / logout / login
- BUGFIX: Authentication failures caused by bad handling of HTTP authentication credentials on some versions of Microsoft IIS
- BUGFIX: Sometimes, garbled strings are loaded from settings when running on Windows Vista
- BUGFIX: Licensing information can't be generated

LiveResponse Client Application

Features
- Added HTTP, SOCKS4 and SOCKS5 proxy support with multiple authentication modes.
- The version number is now selectable and copyable.
- Add more progress details to installer.
- Passwords in URLs are obscured in the event log

Bug fixes
- BUGFIX: Fix an issue caused by several Windows Update hotfixes (KB946026, KB943055, KB944533).
- BUGFIX: The client would automatically log back in after the user manually logs out.
- BUGFIX: Fix two memory leaks.
- BUGFIX: Rename proxy settings so that previous, incompatible settings are not used for new proxy functionality.
- BUGFIX: Revert to no proxy settings if settings are malformed.
- BUGFIX: Several issues with international keyboard layouts that use AltGr for extended characters.
- BUGFIX: Country code and referrer columns did not appear under certain circumstances.
- BUGFIX: "Accept Chat" popup did not handle left click properly.
- BUGFIX: Install Microsoft Visual C++ runtime package in silent mode.
- BUGFIX: Properly logging out of server when switching accounts to fix session expiration messages.
- BUGFIX: Application would crash when right clicking on VoIP contact list.
- BUGFIX: Properly handle unregistration events in VoIP module.
- BUGFIX: Memory leak upon server data refresh

KayakoMobile

Bug fixes
-BUGFIX: Miscellaneous scrolling bugs fixed in dialog list control
-BUGFIX: Critsec list not unlocked if dialog creation fails in dialog list control
-BUGFIX: Choosing [x] button on either nag screen or register dialog under PPC2003 results in main window not being brought to front
-BUGFIX: KCELicensing fails to generate a device id on some devices
-BUGFIX: Dialog List Control items don't resize when screen layout is changed.
-BUGFIX: 2 messages are displayed to the user if user/pass/url are not present when synchronization is attempted
-BUGFIX: Attachment maximum file size entry field not restricted to numerics
-BUGFIX: Two messages are displayed to the user when GetURL fails with a known failure message
-BUGFIX: Size of attached file can be clipped (removed "Size:" prefix)
-BUGFIX: "Add note" item gets expanded after "Properties" and thus gets brought into view
-BUGFIX: On PPC2003, reply menu bar isn't properly destroyed
-BUGFIX: Due date saved through properties is off by time zone offset
-BUGFIX: Due date viewable in ticket view is off by time zone offset
-BUGFIX: Focus isn't given to "URL" field in General tab in settings dialog
-BUGFIX: Table creation statements now wrapped in a transaction and committed (fixes "no such table: x" errors)
-BUGFIX: Infinite loop when SQL statement failed to execute
-BUGFIX: Handwriting attachments get the wrong file name on PPC2003
-BUGFIX: Note content field not SQL-prepared (single quotes not escaped)
-BUGFIX: Numeric fields for notes and billing entries now default to '' instead of empty.