3.50.05 STABLE build now available

[Jamie Edwards]

Greetings,

A new stable build of SupportSuite, eSupport and LiveResponse (3.50.05) is now available from the Members' Area.

3.50.05 closes more than 78 bugs, security issues and feature requests. We strongly recommend that all customers upgrade to this build for security, an optimal experience and compatibility with Microsoft Internet Explorer 8.

Reminder: Kayako software requires PHP 5. Please make sure that your web server meets the minimum requirements.


Notes on Internet Explorer 8:

Microsoft Internet Explorer 8 is due to be released soon. 3.50.02 introduces some critical JavaScript changes that are required for IE8 compatibility. All earlier versions of SupportSuite, eSupport and LiveResponse will not work with IE8. As far as we are aware, IE8 will be pushed to users via Windows Update. If your support agents and staff users plan on using IE8, it is imperative that you upgrade to 3.50.02 (or later).


Highlighted features:

• Ongoing improvements to speed and stability of the server-side software.
• Internet Explorer 8 compatibility.
  
• Enhanced e-mail RFC 2047, 2822 compliance (important if you deal with international character sets).
  
• A new follow-up queue management system. Queued follow-up actions are now displayed (along with details and an option to delete the scheduled action) in the follow-up tab when viewing a ticket.
  
• Explicit TLS support for IMAP and POP3 queues.
• SMTP SSL support.
• Improved live chat "round robin" algorithm for fairer distribution of the chat pool among operators.
  

Issue list:

• 271: Merge Ticket A with B: retain A's Custom Fields
• 310: Auto Add CC users Ticket Parser
• 397: Edit actions = jump back to General ticket view all the time
• 408: "Next Ticket" link in filtered ticket view does not maintain filter
• 422: Staff selection in round-robin is not random
• 432: Live Support departments NOT sorted by Display Order
• 539: Advanced search -> owner -> unassigned does not exist
• 580: Forward with from Staff empty TO ends up in Customer Login
• 628: Deleting attachments does not remove files from filesystem
• 645: Ability to view a follow-up queue for a ticket, as well as delete follow up tasks
• 659: Staff Name in New Ticket Autoresponder message
• 662: Ticket title in page title makes modern URL bars more useful
• 685: Adding language pack entries does not allow for selection of the "section" in which the string should be inserted.
• 688: Adding birthdays to events fails if birthdays predate Unix Epoch
• 691: WHMCS ticket link problem in e-mail templates
• 706: Rebuild Cache URL should get phrase and template caches
• 717: Advanced search "Entire message" issue
• 759: Security fix
• 767: All staff shown (regardless of dept. assignment) in staff new ticket creation
• 772: All statuses shown, regardless of department selection in Admin CP -> E-mail queues
• 786: email_autoclose template always flagged as needing revert on each upgrade
• 789: Disabling Autoresponder not working
• 803: Override $swiftpath & $themepath and SSL
• 814: Dot appending with email ids in CC field
• 823: IE incorrectly handles meta charset as a positionally-active tag
• 825: CCd recipients receive autoresponse when all autoresponses are disabled
• 828: Installer allows installation even if vital PHP modules are missing
• 834: Upper case email addresses may confound loop checker
• 848: Edit Event: Time Settings shift down Issue
• 849: Custom fields disappear randomly depending on department chosen
• 871: TLS support for IMAP and POP3 queues
• 877: Upgrader username field is case sensitive
• 880: Error in SQL query during Task Log Search
• 884: Deleting the ticket post does not delete the associated attachments.
• 886: "Events" created for Sundays do not show in Week view
• 891: Text area invariably does not clear in the client-side chat window in Chrome, using carriage return to send.
• 894: IE8 - Javascript failure on page load
• 895: Ticket tree or tree-based lists (i.e. KB categories) do not render in IE8
• 896: Logo invariably doesn't display in IE8 (staffcp and admincp)
• 897: Breadcrumb title (left-)spacing is off in the staffcp and admin cp in IE8
• 898: No drop-down menus work in IE8
• 899: Scrollbar in ticket reply area (staffcp) is positioned strangely in IE8
• 900: Side-bar calendar overflows the sidebar region in IE8
• 903: Deleting a ticket does not delete ticket recipients
• 905: Knowledgebase categories with long title overflow background bounding region
• 907: Spaces added to email headers incorrectly by parser
• 908: main.js AJAX warning is badly worded
• 910: SMTP SSL support
• 912: Change the SMTP Host setting field description to describe ssl:// support
• 914: Security fix
• 916: Admin CP> Home> Help Link points to wrong/old URL.
• 917: General IE8 Compatibility Issues
• 925: Security fix
• 926: email_autoclose template is duplicated in the /setup/includes/templates.xml file
• 928: Cosmetic defect: "resend registration email" string too long for menu
• 930: Dates wrong when viewing "Message Details" of an offline live chat message
• 934: Setting Item Limit Under Subcategories to 0 hides all downloads
• 936: Cookie decoding not enforced correctly, which could break ad tracking
• 937: Text edit under [View Ticket] -> Edit
• 940: Setup displays incorrect step progress if empty database is skipped
• 945: Private filters not deleted when staff is deleted
• 955: Cron outputs incorrect totals for accepted/rejected messages
• 957: Follow-up inserts incorrect values into the database when no General actions chosen
• 958: Follow-up department list doesn't refresh the status list when modified
• 960: Need a followup count in the followups tab, like the count in the chats and history tabs
• 965: Follow-up count cache not updated when follow-up items added/removed
• 966: Legacy IE4 global keyboard hooks break IE8
• 967: Legacy IE4 keyboard event hooks break IE8
• 969: Ticket reply interface properties layout issue in IE8 and Chrome
• 970: Empty Predefined Reply, Knowledgebase or Downloads causes script error in IE8 when attempting to open the ticket reply interface menus
• 971: New Ticket interface properties layout issue in IE8
• 972: Ticket owner no longer preselected when creating a new ticket as a staff user
• 973: Comment count (in the staff control panel toolbar)
• 974: Wrong upgrade "X of Y" step count shown in upgrade between 3.40.01 and 3.50.00
• 977: New ticket interface (staff) issues in IE7
• 979: Custom field drop-down menus are empty since upgrade to 3.50.00
• 982: Ticket info table when (staff) viewing a ticket expands in IE (does not obey fixed width)
• 984: Follow-ups don't execute due to a PHP parse error
• 987: E-mail addresses with a comma in the name part cause e-mail MIME headers to be generated incorrectly
• 992: Multibyte strings garbled in text fields
• 799: "Results Per Page" setting in the Admin CP (manage staff, manage departments) is not storing properly.
• 822: Section delimiters in <title> are not encoded
• 994: Better descriptive text for work schedule GUI in admin CP
• 997: Knowledgebase categories not displaying correctly
• 998: kbcatdisplay typo assigns the wrong hyperlink to right-hand categories in the support center

Template changes (between 3.40.01 and 3.50.05*)

* If you are upgrading from any version earlier than 3.40.01, this template change log does not apply to you - there may be more template differences not covered here.

• header
  • Changed:

    • <head>
      <title><{if $docsubject != ""}><{$docsubject}><{else}><{$settings[general_companyname]}><{/if}> - <{$poweredbytitle}></title>
      <meta http-equiv="Content-Type" content="text/html; charset=<{$language[charset]}>"><{/if}>
      <!-- default stylesheet -->
      

  • To (the new placement of the <title> tag is important):

    • <head>
      <meta http-equiv="Content-Type" content="text/html; charset=<{$language[charset]}>"><{/if}>
      <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
      <title><{if $docsubject != ""}><{$docsubject}><{else}><{$settings[general_companyname]}><{/if}> - <{$poweredbytitle}></title>
      <!-- default stylesheet -->
      

• clientcss
  • Added the following CSS definitions:

    • .newkbtable             { border-collapse: collapse; width: 100%; }
      .newkbtable th          { border: solid #bbc0c0; border-width: 1px 0; margin: 0; padding: 0; background: #fafafa; width: 50%; text-align: justify; }
      .newkbtable th a        { display: block; font-weight: bold; font-size: 11px; color: #3366cc; font-family: Verdana,Arial,Helvetica,sans-serif; text-decoration: none; background: url("<{$themepath}>icon_folderyellow.gif") no-repeat 4px 50%; padding: 0.3em 0 0.3em 2em; }
      .newkbtable td          { vertical-align: top; padding: 0.5em 0 2em 0; }
      .newkbtable td a        { display: block; text-decoration: none; background: url("<{$themepath}>icon_topicyellow.gif") no-repeat 4px 50%; padding: 0.3em 0 0.3em 2em; }
      .newkbtable td a.more   { background: url("<{$themepath}>doublearrows2.gif") no-repeat 4px 50%; padding: 0.3em 0 0.3em 2em; }
      .newkbtablearticlecount { font-weight: normal; color: black; }
      
      .collapsed              { display: none; }
      

• kbcatdisplay
  • Requires a revert due to substantial changes.

• email_autoresponder
  • Changed:

    • <{$language[arsubfooter]}><a href="<{if $iswhmcs == false}><{$swiftpath}>index.php<{else}><{$_swiftpath}>viewticket.php<{/if}>?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{if $iswhmcs == false}><{$swiftpath}><{else}><{$_swiftpath}><{/if}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1 && $nopassworddispatch != true}>
      

  • To:

    • <{$language[arsubfooter]}><a href="<{if $iswhmcs == false}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{else}><{$_swiftpath}>supporttickets.php<{/if}>"><{if $iswhmcs == false}><{$swiftpath}><{else}><{$_swiftpath}><{/if}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1 && $nopassworddispatch != true}>
      

  • Changed:

    • <{$language[arsubfooter]}><{if $iswhmcs == false}><{$swiftpath}>index.php<{else}><{$_swiftpath}>viewticket.php<{/if}>?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1 && $nopassworddispatch != true}>
      

  • To:

    • <{$language[arsubfooter]}><{if $iswhmcs == false}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{else}><{$_swiftpath}>supporttickets.php<{/if}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1 && $nopassworddispatch != true}>
      

Kayako offers an upgrade service for a one-time fee of $59.95.