cPanel/Exim Piping Issues - Resolution

[Varun Shoor]

We have received numerous reports regarding issues with Piping using cPanel, Firstly, Let me mention that none of these issues are due to our product or are a bug. Its actually the way certain cPanel system require the mail aliases to be configured.

I have described the steps to set it up properly below, please follow them exactly as mentioned to get the piping working. We will be assuming the domain is domain.com and email address is support@domain.com

1) Please make sure you have changed all permissions etc as mentioned in the manual.

2) Create the alias entry for support@domain.com as mentioned at http://manual.kayako.net, However, The alias path should include the PHP path i.e. "|/usr/local/bin/php /home/domainuser/public_html/support/cli/index.php"

3) Open /etc/vfilters/domain.com and add:

# Exim filter

if $header_to: contains "support@domain.com" then
pipe "/usr/local/bin/php -q /home/domain/www/support/cli/index.php"
endif

4) Chmod the domain public_html directory

chmod +x /home/domain/public_html

6) Restart exim using "service exim restart"

That should resolve the issues. This generally happens if the pipe email (support@domain.com) is different than the domain where support desk (Ex: support.domain.com) is at.

Regards,

Varun Shoor