Important: Communications policy

[Jamie Edwards]

It has come to our attention that some people are and may try to impersonate Kayako staff members by contacting some of our clients (and non-clients) directly, questioning the validity of their license.

A more serious case may be where someone will try to trick you into handing over your member's area information to confirm a license.

Please note that:

• We will never contact our clients regarding account matters through the client's own Live Chat medium.
• All communications will either come from an @kayako.com e-mail address or local to our own Support Desk.

If you are concerned about anything you receive or would like to report any impersonations, please submit a ticket (http://support.kayako.com).

Your vigilance is encouraged and thank you for your attention.