ModernBill Integration Beta

[Jamie Edwards]

We have just pushed out the ModernBill integration beta into our CVS build. The current beta has the following parts completed:

• Ticket List in Dashboard
• Viewing of Actual Ticket
• Custom Field management when viewing a ticket
• In ticket navigation
• Attachment Downloads
• Post Reply to tickets
• Attachment upload when replying

Things that are left are:

• New Ticket Creation

Unfortunately due to the current limitation of integration the following sections can no longer be replaced by our helpdesk, Although I have emailed Michael @ MB, I would recommend contacting ModernGigabyte and asking them to create hooks for these sections to speed up the process.

• News
• Knowledgebase

Additionally, ModernBill now has a proprietary encryption mechanism for their user passwords which prevents the creation of stand alone LoginShare plugins. This can be fixed if they:

1) Change their encryption scheme to MD5 or some other industry salt standard: Seems highly unlikely

2) Open up their encryption scheme for passwords for us to use.

You can find the integration how to and screenshots below. Additionally you might be experiencing corrupted CVS builds, we are aware of this issue and are working to resolve it.

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MODERNBILL V5 INTEGRATION HOW TO
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1) Open integrate/modernbillv5/lib-hooks/app-modernbill-client/integrate.php and change the following line to full absolute path to your Product Installation (SupportSuite/eSupport)

define(”SWIFTPATH”, “/home/path/to/support/”);

Examples:

define(”SWIFTPATH”, “/home/company/public_html/support/”);

2) Copy the lib-hooks directory of package to root directory of your ModernBill Installation

3) Copy the KayakoShowHelpdeskTicketDetails.tpl file from integrate/lib-themes/default/app-modernbill-client/templates/helpdesk directory to lib-themes/default/app-modernbill-client/templates/helpdesk directory of your ModernBill installation

3) Thats it! Your ModernBill v5 Client Area is now replaced with the SupportSuite/eSupport Frontend

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