New Build: 3.11.00 STABLE

[Jamie Edwards]

We are proud to announce the much anticipated release of our 3.11.00 build which has matured to stable today. The build is now available from within your member's area.

We strongly recommend that all users upgrade to this latest version as it contains a number of bug and stability fixes.

You can discuss this release here.


Quality Assurance
This new build marks a new milestone in Kayako's quality assurance, something which we have strived to improve over the last few months. The 3.11.00 build is the most comprehensively tested and quality assured release to date, following the introduction of a rigorous new bug fixing cycle and testing procedure.

The entire staff and administrator control panel language files have been rewritten (/locale/en-us/). We have aimed to achieve clear, concise English that is sound in grammar and consistent throughout the software. Users should find labels and descriptions clearer and much more informative than in our previous builds.

As a reminder, user manuals for all of our products are available at http://manual.kayako.net/. These manuals also outline the upgrade procedure.

Stability & Bug Fixing
The 3.11.00 build addresses a large number of stability issues across all of our products, counting more than 100 bug fixes. For more details, see the change log below.

Enhanced ModernBill 5 Integration
Introduced to the 3.11.00 build is further integration with ModernBill 5. Now both the knowledgebase and news functionality of SupportSuite, eSupport and LiveResponse can be integrated with ModernBill.

PHP4 End-of-life
The PHP developers recently announced the end-of-life for PHP4. We are pleased to inform you that SupportSuite, eSupport and LiveResponse whilst maintaining compatability with PHP4 are also fully compatible with PHP5.

Please note that there is a new PHP requirement for this version, which is to have PHP compiled with mbstring support. Most PHP installations will already be enabled with mbstring support. If not, you may experience problems with the mail parser and blank pages.

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SupportSuite, eSupport, LiveResponse : 3.11.00 STABLE
=====================
- Staff and administrator control panels completely rewritten
- Staff permissions tightened in general
- ViperCart LoginShare module added
- FSRevolution LoginShare module added
- BUGFIX: Client login doesn't work in Firefox 2
- BUGFIX: 0 Maching Results Found shown on each page
- BUGFIX: Database port configuration isn't used
- BUGFIX: Contact "%s" deleted successfully
- BUGFIX: template group links are incorrect
- BUGFIX: Alerts remain in DB after staff that created them has been deleted
- BUGFIX: Login e-mail address is case sensitive
- BUGFIX: New lines removed when inserting KB article in to ticket.
- BUGFIX: Knowledgebase article viewable without permission for kb-category
- BUGFIX: Conference chat doesn't announce new addition
- BUGFIX: Filter with no matches returns incorrect results
- BUGFIX: Mail parser incorrectly determining From address
- BUGFIX: Wrong datatype for second argument
- BUGFIX: Time worked entry on billing tab not saved if billable time is set to "0" (zero)
- BUGFIX: Staff permissions do not work
- BUGFIX: PHPAudit loginshare does not work
- BUGFIX: Display Order Doesnt Work For LiveRespose Department
- BUGFIX: Private departments showing up in client portal!
- BUGFIX: Issues with URL tracking and permissions
- BUGFIX: Incorrect reporting in the department summary
- BUGFIX: unable to modify billing date
- BUGFIX: Seeing unexpected results when searching by TicketID
- BUGFIX: Ticket password not encrypted in cookie
- BUGFIX: Mail Parser doesn't handle codepages properly
- BUGFIX: "Staff X is viewing ticket..."
- BUGFIX: Ticket Alert sending wrong ticket status
- BUGFIX: Issue new autoresponder bug
- BUGFIX: Path Disclosure Vulnerability (SyncML)
- BUGFIX: Add more bad ticket IDs
- BUGFIX: Staff > Manage Teams > Can Delete Ticket permission does not prevent staff from ban/delete
- BUGFIX: Ticket change to non-existing status > ticket lost
- BUGFIX: InstaAlert alerts prepended with ":"
- BUGFIX: RSS icon is nonstandard
- BUGFIX: Charset in the email subjects are not parsed correctly
- BUGFIX: New Ticket's From Line
- BUGFIX: Rating Report Shows Blank Ratings
- BUGFIX: Plain Text Links - Limited To One
- BUGFIX: Ticket (SLA) due times not being recalculated on client reply
- BUGFIX: Department filter doesn't hold
- BUGFIX: bandelete in twice
- BUGFIX: Live Support Select Department Prompt Doesn't Count Teams/Groups
- BUGFIX: Change user email does not update tickets
- BUGFIX: Quick Search after subject change
- BUGFIX: User can refresh to resubmit ticket even with CATCHPA
- BUGFIX: Chats still go to Away users
- BUGFIX: When upgrading or importing or modifying, password field not used
- BUGFIX: Attachment Restrictions
- BUGFIX: Time Worked entries are recorded as billing entries when added via post reply
- BUGFIX: Email Rule Autoresponder
- BUGFIX: Spell Check doesn't
- BUGFIX: Name in Autoresponder
- BUGFIX: Error in e-mail field validation
- BUGFIX: Date conversion from SyncWorks issue
- BUGFIX: Ticket list in client portal does not sort properly on client first view of ticket list
- BUGFIX: Predefined Replies
- BUGFIX: Creating post only records the first recipent where mutliple reciepents are entered
- BUGFIX: Users aren't deleted
- BUGFIX: Mass Reply defaults to incorrect email address
- BUGFIX: From Override settigns doesnt work
- BUGFIX: Edit subject line with Quotes
- BUGFIX: Due time not recalculated on department change
- BUGFIX: Insert Event w/end time doubles event duration
- BUGFIX: Ticket got deleted when merge with itself
- BUGFIX: Billing Calendar Wrong
- BUGFIX: Ticket Status not restricted to departments.
- BUGFIX: "Purge Attchments" spelling error
- BUGFIX: Merge option reporting error
- BUGFIX: Owner Drop Down Sort
- BUGFIX: No spaces at emails with non-english characters
- BUGFIX: Inserting Subscriber from Staff CP

====================
LiveResponse Client : 3.1.1.36 STABLE
====================
- BUGFIX: Session expiration messages by properly logging out of server when switching between accounts
- BUGFIX: crash when right clicking on VoIP contact list
- BUGFIX: Generated proper unregistration events in VoIP module
- BUGFIX: Application would steal focus from other programs when browsing inside the client
- BUGFIX: Alerts setting would not take effect after changes in the options dialog
- BUGFIX: Timers were displayed with incorrect time values
- BUGFIX: Icons were not displayed in staff alerts
- BUGFIX: Open chat windows weren't properly closed when application was exited
- BUGFIX: Changed logic for initializing VoIP to prevent a hang situation
- BUGFIX: Account.XML was not being stored in users' local directories
- BUGFIX: Disabled all ViewShare-related controls on Chat tab when ViewShare is disabled
- BUGFIX: Removed some debugging prints left in
- BUGFIX: Don't change status when finishing a chat if last status change was manual
- BUGFIX: Access violation on shutdown
- BUGFIX: GDI object leak in spellchecker
- BUGFIX: Changed to use getnameinfo() instead of gethostbyaddr() for resolving names, preventing NetBIOS requests to site visitors
- Changed timeouts to prevent frequent errors on high-latency connections
- Put user status and account name in tray icon tooltip
- Improvements to network layer
- Version number is now selectable and copyable
- Added details to installer
- Microsoft runtime distribution package is installed in silent mode

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SyncWorks : 3.1.2.11 STABLE
=====================
- BUGFIX: Modifcation times not sent as UTC
- BUGFIX: Operation timeout errors when connecting to server
- BUGFIX: Synchronization window does not steal focus during sync operation
- Fixed spelling errors in default language pack
- Microsoft Runtime redistribution package is installed in silent mode

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InstaAlert : 3.1.1.21 STABLE
=====================
- BUGFIX: Retry counter is not reset on successful XML refresh / logout / login
- BUGFIX: Popup auto-close causes tray icon to stop blinking
- BUGFIX: "redraw on restore" bug
- BUGFIX: Operation timeout errors when connecting to server
- Added keyboard navigation
- Fixed spelling errors in default language pack
- Added system tray menu for Admin CP
- Changed title of Staff CP link to "Staff CP" from "Manage Tickets"
- Details view always visible in installer
- Microsoft Runtime redistribution package is installed in silent mode

[Ryan Lederman]

FYI, we have released another build since 3.11.00 that addresses a few issues. Please see New Build 3.11.01 STABLE for more information.