v2.2.3 and Other Updates

[Varun Shoor]

Just wanted to post a quick update that v2.2.3 will be out this week, Some major changes/fixes include:

1) PHP5 Compatibility
2) Optimized Email Parser fixing the "@" From Name Bug
3) Ability to Edit Parser Rules
4) On Some Busy helpdesks searches would take quite a time and CPU resources, This was due to the changed DB Structure in v2.2, We have optimized it further and searches are back to normal speed.

Thats about it for now, Some updates on v3 of LR:

1) VoIP Has been added and is under testing phases, v3.00 will have it for only Staff > Staff chats but we are planning to add it for Staff > Client chats later on (Will require IE on client side and the end user will have to accept OCX control)
2) ViewShare technology is complete, This allows you to guide your clients by displaying realtime updates of your desktop VNC style but without any need of seperate Controls (All done through some tricky JS and DHTML)

We will begin testing it on our website pretty soon and will release an update to beta testers shortly, I can understand that some people are quite eager to test it but it is not in a "usable" form right now for live testing.

Hosted Clients can request upgrades to v2.2 by opening a support ticket, Although the entire process is automated we are not running the upgrade system on all domains because blackbird.kayako.com is a bit overloaded due to 10-15 heavy users on the system. We are migrating them to bluejay.kayako.com this week so even if you dont request the upgrade, it should be done automatically anytime this week (After Thursday).

If you have any further questions please do open a support ticket at http://support.kayako.com or you can email me directly at varun AT kayako.com

Regards,

Varun Shoor