v2.3 Await Official Announcement

[Neil-UKWSD]

Hi,

Some of you may have noticed v2.3 is available in the members area, please do not upgrade until after Varun posts the official announcement that is has been released.

A last minute issue with emails sent from eSupport (auto responders, replys, etc), has been discovered and is awaiting a fix prior to the official announcement.

EDIT: Email issue now resolved, updated package available.

[Hiren]

v2.3 is now available in Members Area. This release includes some minor feature enhancements requested by our customers and bug fixes discovered in v2.2.5 release.

UPGRADING FROM v2.2.5

1) BACKUP! Backup both your files AND the database before proceeding. DO NOT SKIP THIS PART!

2) Replace all existing files with the new ones in build archive except for admin/config.php

3) Remove the admin/setup.php file

4) MODERNBILL CUSTOMERS: Do not forget to update the files under /include/html/custom directory of your ModernBill

UPGRADING FROM v2.2

1) BACKUP! Backup both your files AND the database before proceeding. DO NOT SKIP THIS PART!

2) Replace all existing files with the new ones in build archive except for admin/config.php

3) Remove the admin/setup.php file

4) Upload the upgrade_v2.2_to_v2.3.php upgrade file to admin/ directory and run it from your web browser

5) Remove the upgrade_v2.2_to_v2.3.php file

6) MODERNBILL CUSTOMERS: Do not forget to update the files under /include/html/custom directory of your ModernBill

UPGRADING FROM v2.1.8

1) BACKUP! Backup both your files AND the database before proceeding. DO NOT SKIP THIS PART!

2) Replace all existing files with the new ones in build archive except for admin/config.php

3) Remove the admin/setup.php file

4) Upload the upgrade_v2.1.x_to_v2.3.php upgrade file to admin/ directory and run it from your web browser

5) Remove the upgrade_v2.1.x_to_v2.3.php file

6) MODERNBILL CUSTOMERS: Do not forget to update the files under /include/html/custom directory of your ModernBill

CHANGELOG
[*] Fixed a bug where the parser log included a PHP Array data in the title for new Ticket Creations
[*] Added a Note Option when forwarding a ticket. You can now specify a note which will be prefixed to the ticket data.
[*] Fixed the bug where "Moved:" text was displayed for tickets that were moved to the same department as previous assigned department using Mass Move
[*] Changed the Move Ticket Reason field to Textarea to allow Multi Line entries
[*] Added HTML Entity conversion for Notes, Client Notes and Ticket Flags
[*] Added Ticket Tracing tag to Moved, Flag and Note Email Notices
[*] Fixed Message-ID issue in htmlMimeMail.php that happened on outgoing mails by Email Parser
[*] Fixed SMTP Issues with windows SMTP Servers
[*] Changed the HELO Behaviour for SMTP, It now uses the Mail Server name for HELO rather than "localhost"
[*] Added a +13 GMT Time Entry into the list of available time zones
[*] Made it so that an Audit Log entry is added for Tickets that are closed or Placed on Hold when replying
[*] Fixed Bare LF Issues with SMTP Code
[*] Fixed a bug where a person couldnt reply to a ticket that was Place On Hold
[*] Fixed a bug where an Email was set with departmentid of 0 if no Email Handler is assigned for the incoming email. eSupport now creates the ticket in the first department if no Email Handler is available for it.
[*] Fixed mySQL Error for POP3 Mail Fetching
[*] Fixed mySQL Error on ModernBill Dashboard
[*] Increased Ticket Tracking Number to 8 Alphabets
[*] The "Delete Ticket" option for Parser Rule will delete the ticket ONLY if the rule applies to an incoming ticket and not reply. Earlier it would delete an entire ticket if you had a parser rule set to delete tickets with attachments even if the incoming email was from a client replying with an attachment.
[*] Extended Display Option for Ticket Listing is now Enabled by Default
[*] When replying to a ticket placed on hold and changing the action to "Close Ticket", The listing displayed will be of On Hold tickets. Earlier it displayed Open tickets.
[*] Fixed a bug where From Email was of Staff Member and not department when a ticket was Forwarded to an email
[*] Fixed PHP5 Compatibility Issues