Adding a new variable to Auto Responder Emails

[hebs]

Dear All,

I am trying to get my auto-responder emails to contain different content based on a variable. (I have done this by adding <{if}> statements to the auto-responder template).

The only problem is which variable to use..... I have tried using the ticket department .... <{$ticket[department]}>

But this is not assigned pre parse (before the email is sent) therefore will always be the default department.

Is there any way to add an additional variable to ... say.. the ADMIN--Mail Parser--Manage Rules--Edit Rule, Page which can then be called to the email template pre parse??

I would appreciate a nudge in the correct direction.... template to modify in the admin screen & php file that calls the info from that page and posts it to the autoresponder template.



An even better solution would be to change the department pre parse...

Thanks in advance for your help.

Hebs