Bug Tracker

Alex H · **Bug Tracker -** 04-11-2008, 03:33 PM

Hi

Does anyone know if any form of bug tracker plug-in has been added to Support Suite. We run a large distance lerning course with tutors spread out all over the place. From within the Staff area, we want the tutors to be able to reports bugs or problems they come across with any of our materials or assignments.

We have tried to use the standard Ticket request, but this is not really suitable without a lot of modifications,

Any ideas most welcomed.

Thanks

Alex

craigbrass · 04-11-2008, 04:22 PM

Currently, no.

Alex H · 04-11-2008, 04:32 PM

Thanks Craig onto Plan 3

craigbrass · 04-11-2008, 08:38 PM

Which is? lol

Alex H · 04-11-2008, 08:54 PM

Trip to the pub ?

No, seriously, given that we need to incorporate this into the Support Centre, I think we will need to do do some more mods to Support Suite

Alex

craigbrass · 04-11-2008, 09:18 PM

Quote:

Trip to the pub ?

Problems can usually be solved at the pub and it is also where all good ideas are thought up! lol

I suppose you could create a module for Kayako to do this.

BigDawgRob · 05-11-2008, 02:06 PM

Going to the pub and it's only Tuesday?!

Perhaps a bit off topic, I note that Kayako use Artic Tracker. Seem quite good, so I might investigate it for my organisation. What's the big issue about hosting your support and problem reporting systems separately? They could probably be skinned to look similar and a login share module might sort out any login issues....

Rob

**Jamie Edwards** · 05-11-2008, 02:12 PM

Quote:

Originally Posted by BigDawgRob

Perhaps a bit off topic, I note that Kayako use Artic Tracker. Seem quite good, so I might investigate it for my organisation. What's the big issue about hosting your support and problem reporting systems separately? They could probably be skinned to look similar and a login share module might sort out any login issues....

I would strongly advise against adopting Arctic; it is essentially unsupported software since being taken over from Olate.

Alex H · 05-11-2008, 02:42 PM

Rob

Apart from what Jamies has just posted - its a right pain - it means having yet another application to maintain, update, manage, and besides my staff moan at every extra mous click they have to do

Think i can probably sort it out within Support Suite and a bit of code changing

Alex

craigbrass · 05-11-2008, 04:05 PM

I would back Jamie's views on Arctic. I used it for about an hour before binning it.

John Haugeland · 05-11-2008, 08:06 PM

We're moving away from Arctic due to dissatisfaction. We do not recommend it.

atDev · 06-01-2009, 03:08 PM

We are looking for a similar solution.

What are you planning on using instead of Arctic?

Please say a native kayako supportsuite bug tracker

Given that a helpdesk is already a place to report support issues adding a built in bug tracker would fit nicely into your product offering.

Alex H · 06-01-2009, 04:32 PM

Hi I used Support Suite in the end, works very well at the moment

Alex

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craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	04-11-2008, 04:22 PM Currently, no. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Alex H Offline Member Posts: 197 Join Date: Aug 2004 Location: Devon UK	04-11-2008, 04:32 PM Thanks Craig onto Plan 3 When you have eliminated the impossible, whatever remains, however improbably, must be the truth

craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	04-11-2008, 08:38 PM Which is? lol Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Alex H Offline Member Posts: 197 Join Date: Aug 2004 Location: Devon UK	04-11-2008, 08:54 PM Trip to the pub ? No, seriously, given that we need to incorporate this into the Support Centre, I think we will need to do do some more mods to Support Suite Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth

BigDawgRob Offline Member Posts: 158 Join Date: May 2006 Location: Luton, UK	05-11-2008, 02:06 PM Going to the pub and it's only Tuesday?! Perhaps a bit off topic, I note that Kayako use Artic Tracker. Seem quite good, so I might investigate it for my organisation. What's the big issue about hosting your support and problem reporting systems separately? They could probably be skinned to look similar and a login share module might sort out any login issues.... Rob

craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	05-11-2008, 04:05 PM I would back Jamie's views on Arctic. I used it for about an hour before binning it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	05-11-2008, 08:06 PM We're moving away from Arctic due to dissatisfaction. We do not recommend it. John used to be a Kayako developer

atDev Offline Member Posts: 108 Join Date: Jan 2007	06-01-2009, 03:08 PM We are looking for a similar solution. What are you planning on using instead of Arctic? Please say a native kayako supportsuite bug tracker Given that a helpdesk is already a place to report support issues adding a built in bug tracker would fit nicely into your product offering.

Alex H Offline Member Posts: 197 Join Date: Aug 2004 Location: Devon UK	06-01-2009, 04:32 PM Hi I used Support Suite in the end, works very well at the moment Alex When you have eliminated the impossible, whatever remains, however improbably, must be the truth