Chat user auto-detection?

[D0ubleStakked]

Hi,
I have a product that I am integrating with the LiveResponse chat feature.
I have generated my Tag from the Staff CP and I have embedded that into my application.

When a user of my application clicks the "Live Support" tag, they are first prompted to enter in their name & email address.

Within my system, I know their name and email address.
The "Live Support" tag is also bound to a specific department.

So my product knows all of the information in the first form that the user sees.
Is there a way to bypass this first form that asks you for department, name, and email address, and go straight into a chat with one of my CSRs?

Thanks,
-Brian

[nicmar]

Sounds very interesting. When chatting to Kayako i had to enter my name and email several times, and sometimes when the chat support timed out, i had to enter it again.

I'm gonna figure out a way to save this in a cookie or something, but i'm a little worried if I mod the program too much, will I get problems when updating to newer versions?

[D0ubleStakked]

It also looks like I'll need to make some mods to enable outside chat with a private department, so I think I'm going to mod the chat page(s) to get this to work.

nicmar - if you don't have it in place already, a great way of managing your code changes is to use a tool like subversion (subversion.tigris.org ) or any of your favorite scm products out there (source code management - Google Search)

we've had to mod several openSource products that we use, and this has really saved us in re-implementing changes when a new version or upgrade is released.

-Brian

[nicmar]

Thanks for the tip about subversion, i will look into that before I change any code