Client Side Ticket Search and Filter

[rodrigomcruz]

Its work with esupport 3.20.00 CVS Build ?

If yes, where i can download the full version of this addon?

The link http://www.bdsolutions.co.za/kayako/ is broken (show: Not Found - The requested URL /kayako/ was not found on this server.)

Thanks
Rodrigo

[ariels3]

Any comments?

[Siora]

The mod works, just tried it. Download the file from Mopa's post and once you unzip it how to implement the mod should be self explanatory.

The search file goes in the root. The javascripts folder is copied to the root. The rest of the files are found in their respective folders.

[Matthew]

Finally gave this a try with the latest CVS for 3.11.02. Very nice. Just a couple notes from me:

The nav bar search seems to work fine. However, the included navbar.tpl needed some work to make it look right, and to prevent the search box from showing when nobody is yet logged on. It took bloody well forever to get that right. Use my version, attached--or at least look at how I nest the hack in an <{if}> statment.

Note that I insert a new language phrase ticketsearch (= "Search in Tickets") and use the code <{$language[ticketsearch]}> in the template.

The dropdown filter on the ticket list page, however, does not function for me at all; I just get a screen refresh. I got rid of the Go button like others did, put the placement of the menu also leaves a lot to be desired. It would look a lot better on the same level as the pagination links at the top of the ticket list. I fiddled with that a bit but could get it to sit right. I hope someone else can fix this.

[Siora]

Thats weird cause I used the mod as is and when users visit my site the search box is not there until they log in.

[Mark Worsnop]

This seems to be working EXCEPT it shows all the other end user tickets, not just the tickets belonging to the user that is logged in.

I didn't see anything that would have broken this??? anyone else see this too?

[Razzaq]

Thank you for your contribution, Jemrada.

Does the search tickets find any ticket or just that users ticket????

[welch]

Originally Posted by Razzaq

Thank you for your contribution, Jemrada.

Does the search tickets find any ticket or just that users ticket????

To search for any ticket, modification will need to be done to the viewticket code. There is 3 if statements in their that would need to be commented out.

[mopa]

Is it just me? Where do you download this mod?

[mopa]

Thanks to Matthew's navbar I finally got this working almost as wanted.

I see some say it only shows the users own tickets others says it shows all tickets...
Well in my case it shows ALL - and that is the reason I can't use it yet in live production.

Welch: You say there might be some if statements that nees to be removed in order to show all, how about removing some to not show all?

Hope somebody is able to fix this - I will gladly share files if needed - cuz I really like this feature - our client are just not allowed to se each others tickets