Client Side Ticket Search and Filter

[thuan]

I've applied the patch but got javascript error.

LIne: 39
Char: 3
Error: Exception thrown and not caught
Code: 0
Url: http://supporturl/index.php?_m=tickets?_a=viewlist

[thuan]

I've just have eSupport.

[RBosman]

Hi There is it possible to change the look off it with more spaces like

Status: All Tickets Open On Hold Closed instead of

Status:All TicketsOpenOn HoldClosed

And it looks great!

Originally Posted by Jemrada

Hello everyone,

I have taking my time and money and developed a Small Filter by Status and Ticket Search for my system.

Here they are below. Feel free to use and always remember to backup any files you need to upload over.

A donation for these would be greatly appreciated. You can send it to paypal at lucnetsolutions dot com

PM me with any issues or questions on this.

Status Filter
http://www.lucnetsolutions.com/suppo...wnloaditemid=4
Password: Kayako

Search Option
http://www.lucnetsolutions.com/suppo...wnloaditemid=3
Password: Kayako

[thuan]

Hi,

Anyone have a live demo of these modification?

[Jemrada]

Originally Posted by thuan

I've applied the patch but got javascript error.

LIne: 39
Char: 3
Error: Exception thrown and not caught
Code: 0
Url: http://supporturl/index.php?_m=tickets?_a=viewlist

I am investigating. Did you place all four of the javascript files correctly? Can you PM me the correct URL for your support center?

Originally Posted by RBosman

Hi There is it possible to change the look off it with more spaces like

Status: All Tickets Open On Hold Closed instead of

Status:All TicketsOpenOn HoldClosed

And it looks great!

Did you place the css correctly? It should be spaced already.

[jpuff]

I have it searching by ticketmaskid, any ideas on letting anyone view/reply the tickets without having the manager status? Basically if you have the ticketmaskid then you should be able to search it/edit it.

Thanks.

[Jemrada]

Well, you on't just want anyone to just be able to do that. It shouldbe controled a certain way to limit certain ones from editing / reply from all tickets.

[richm]

I agree with Jemrada's last. We use sequential tickets out of necessity and have a large number of clients. I wouldn't want them to be able "guess" their way into each others tickets for any number of reasons.

.02

Rich

[jpuff]

Nm. Figured it out

[Jemrada]

Glad you got to work how you like

[thuan]

Ticket search disregards that you have Manager role , and only searching ticket belonging to current userid. any fix to this?

[richm]

Dang, not searching within the users group is problematic. Our clients need to be able to search all open tickets for their company. (group) ...so we don't get multiple tickets for the same issue or an issue being reported resolved multiple times because users can't see it has already been resolved &/or they already have a solution in hand.

Jemrada, you've done some nice work with this, and thank you for it.

Any plans to make search work across all users in a group?

Thanks!

[Jemrada]

I think we may be able to resolve this and get it to work like you want. I will get back with you on this.

[Jemrada]

This is to let you know we have made a over haul and made some nice changes. Please notice first post to get latest information.

[richm]

Jemrada, it appears the instructions on your site have a problem, they are the same for search and for filter. I'm guessing one was overwritten by the other. No mention of the JS or template files or the tmpl files in either one.

Rich