Client Side Ticket Search and Filter

[Jemrada]

Sorry about that. I fix it.

[richm]

It seems to not want to search by ticket id with the updated version. When I search by mesasge, it is returning tickets with the random ticketid's and I use sequential.

Do I have the wrong version of search.php?

Any assistance appreciated!

Rich

[richm]

Not a coder here, but I think I found the problem (not really a problem, but for me I need sequential ID's not the random ones), in search.php

At the very end of the file in the printf section I changed:

printf($format, $rs->ticketid, urlencode($_POST["s_query"]), urlencode($_POST["searchfield"]), $rs->ticketmaskid, $rs->totalreplies, $rs->subject);

to

printf($format, $rs->ticketid, urlencode($_POST["s_query"]), urlencode($_POST["searchfield"]), $rs->ticketid, $rs->totalreplies, $rs->subject);

Hope this is correct. Preliminary testing seems to indicate things are working. I get the sequential ticketid's back instead of random.

Rich

[richm]

Ouch... Might have spoken too soon...

If I put in a search of "5" (just the number 5) I get:

* 600 (5 replies)
Testing if administrator at companyname is being cc'd on all tickets
* 523 (4 replies)
eSupport:Bug:Ticket due time does not reset on client reply
* 514 (3 replies)
Questions regarding copying 1 environment to another
* 92 (0 replies)
test:client name changed on staff side.
* 36 (1 replies)
Test ticket 4 (NEW)

If I click on 523, 514 or 36 I get:

Fatal error: ERROR: You do not have access to this Ticket. in D:\esupport\modules\tickets\client_tickets.php on line 156

The others are ok.


Any help appreciated.

Rich

[richm]

I deleted all of the tickets that were erroring. New tickets don't seem to have this issue. These were (mostly) test tickets that I had manipulated quite a bit to test features of eSupport, so it was most likely something I'd done.

If I see other troubles, I'll post.

Rich

[Jemrada]

Thanks for the update on this.

[Siora]

If this is something that people need, can't Kayako now add it to their build?

[richm]

Yes, please!!!!!

[Siora]

In your instructions you mention to copy the .js files to a newly created javascript folder but I don't see any javascript files within the .zip file that you provided. Can you please let me know what I'm missing?

Also, does this search work correctly if you are using the random ticket numbering function? I currently use the random method and don't want to implement this if it does not work correctly. Thanks.

[Jemrada]

Sorry about that. The javascripts folder is in there now.

[Siora]

Originally Posted by Jemrada

Sorry about that. The javascripts folder is in there now.

Thanks Jemrada, how about the random ticket ID issue? I currently use Random numbering.

[Jemrada]

Thats fine, it just looks by the tickets you type in. It can be random or consecutive.

[Siora]

I just implemented the ticket filter but I dont see where the mod is. Does this apply to the Staff CP or to the support centre?

Also, in which directory does the search.php and javascript folder go into?

[Jemrada]

Only the client side support area. The staff already has a search and filter.

[Siora]

Originally Posted by Jemrada

Only the client side support area. The staff already has a search and filter.

Thanks...I think I figured it out however, I don't see the filter aspect of the mod. How is it supposed to work?