custom email_autoresponder for first time user registeration & tickets through email

[mrshoaib]

I am customizing the support suite , and managed auto login ,auto change password and auto registeration successfully.

Now i want custom email_autoresponder for first time user registeration which generates a ticket and auto response the user,tickets through email and tickets through web.

eg i want to send email/password only to users which register first time. And only the ticket url for already registerd user when submit the tickets either from web or email.Can i have help in this regard.

I have gone through the files

1.functions_ticketmain.php
2.client_submit.php
3.functions_users
4.client_mics

but could not fulfill my requirements.