Custom Field Type "Custom" HTML code example.

[networkops]

Hi!

We have created a custom field of type "Custom" called "mobile_number" - we need to have this field on all ticket submission pages. The reason it has been created as field of type "Custom" rather than any built in field type is that we want to show this field within the "General Information" tab.

Now, we have added the following code to the "General Information" tab:

PHP Code:

 <tr>
                <td align="left" valign="top" class="row2"><span class="<{if $posterror == true && $mobile_number == ""}>redtext<{else}>smalltext<{/if}>">VIPtel Mobile
Number</span></td>
                <td><input name="mobile_number" type="text" size="25" class="swifttext"
value="<{$mobile_number}>"></td>
          </tr> 


This field behaves as expected in all situations but one - when a required field (e.g. subject or message) is missing. What happens then is that this is the field that gets highlighted in red (and cleared) along with the field(s) with which the actual problem exists.

I suspect the problem is because of how we are referring to the field in the check, i.e.

PHP Code:

$mobile_number 


- my question is - is this the right way to refer to the field? Or should we be using something like

PHP Code:

$_swift[something][something] 


to refer to the field?

Regards,
-Varun

[Jamie Edwards]

Hi Varun,

I have moved your thread into the Developers & Code forum.

[networkops]

Hi Jamie!

Thanks for this and sorry for the mistake. Now, how do we go about getting some sample code for this case? I am sure that many other users would appreciate a similar example since they too would be getting stumped.

A forum search and going through the manual did not give me the answer I was looking for - did I miss something obvious?

Regards,
-Varun

[djeffreys]

Has this been resolved yet?

I have a similar problem and can't find help anywhere.

I would like to have a custom field type on the Contact, but can't figure our what I'm supposed to do.

Ideally I would like to be able to upload a file on the custom tab, which would then be accessible via a URL to view when required.

Any help would be greatly appreciated.

Thanks.

[guimafx]

xx...

[guimafx]

What a poor solution... here what i'm gonna do djeffreys.

1. Create a custom field type "custom"

2. Go to Manage Fields, pass the mouse ver your custom, and discover the ID like custimfield="10"

3. Now, you modify submit ticket template.. insert the form object.

4. When you submit this POST from Support Center, it creates the ticket.... Down there inside index.php.....

5. Make a select with last_id from ticket already created... you are gonna find it at the table swtickes inside mysql.. all the stuffs from the ticket, link id and ticketmaskid....

6. After, i could make another insert, inside swcustomfieldsvalues... Here you can't do wrong..
take a look and discover....

That's should be the wrong way... i mean, not the best... but it should work.. i will do that in this week

Hope that works

Regards,

[joshuah]

hello how would i be able to setup a CUSTOM field like displayed above, but the thing is, i only want that field to be displayed on certain departments? i.e. dept1 and not dept2 etc?