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| New Member Posts: 14 Join Date: Nov 2005 | Custom ticket submission page -
20-03-2006, 01:01 PM
We use a couple of "custom ticket submission" pages. Basically I have mocked up some html pages that match the look and feel of the standard Kayako ticket submission. This html page then submits to a small php script which formats the output and mails it to the ticket queue. Using this method I can have custom feilds that get added to the email. This works just fine with one minor exception. The user is not authenticated to Kayako and can submit the ticket as anyone else. I would like to use $_USER[fullname] $_USER[primaryemail] w/in Kayko - anyone doing something similar - if so can you share the php/edits/etc? |
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