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(#1)
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| New Member Posts: 8 Join Date: Aug 2007 |  Departments & e-mail notifications -
27-10-2008, 12:28 PM
Hello, I have problem with automatic e-mail notifications. When I create new department / group and assign several users to this group / department, no e-mail will be send to IT staff when new ticket is created. I don’t know why because I already have other groups and departments where e-mail notifications are functional. All settings are same in both cases. What can I do with it? Thanks a lot. |
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(#2)
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| Member  Posts: 133 Join Date: Oct 2008 Location: Argentina |
30-10-2008, 04:42 PM
You created public or private alerts for that?
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(#3)
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| New Member Posts: 8 Join Date: Aug 2007 |
03-11-2008, 07:43 AM
I created public alerts.
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(#4)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
03-11-2008, 08:17 AM
Is "Run Only for Assigned Tickets" set to Yes?
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