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| Member Posts: 139 Join Date: Feb 2008 |
25-03-2008, 05:42 PM
Hello, If you are going to use the query posted by welch please add a WHERE sentence to include only ticket departments, otherwise your clients will submit tickets to LiveSupport department which makes no sense. There's another solution but you will need to modify the client_submit.php file and pass the department name to the smarty template. Then in the template you just use that variable in the foreach statement that list the deparments. Best Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com |
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| Member Posts: 168 Join Date: Oct 2007 Location: Jakarta, Indonesia |
26-03-2008, 03:51 PM
Quote:
![]() The Precision Group + Free: Ticket List & Ticket Search Mods + Free: (Almost) Perfect Outlook/HTML Tickets + Tutorials: SLA System Explained l Using Template Groups Kayako v3.20.02 & v3.30.02 | PHP: 5.2.6 | MySQL: 5.0.58 | CentOS 4 Server | |
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