Generate password on manual user insert by staff

[logicway]

Just found this on http://bugs.kayako.net/?do=details&id=1268

The normal process for our support staff when a customer calls in:

1) Search for the user's email address in manage users
2) Create an account for the user if one doesn't exist so they can fill in the custom fields we've created
3) Create a new ticket for that user

This all works great except for the fact that the technician has to type in the password for the user. Please allow the technician to leave the passwords blank and generate a password by performing the following code changes to modules/core/staff_users.php (Revision 1.12).

Search for the following line. You should find it on line 613

if (trim($_POST["fullname"]) == "" || trim($_POST["email"]) == "" || trim($_POST["password"]) == "" || trim($_POST["passwordconfirm"]) == "" || !checkCustomFieldContent(CUSTOMFIELD_USER))

Replace the above line with the following:

if (trim($_POST["fullname"]) == "" || trim($_POST["email"]) == "" || !checkCustomFieldContent(CUSTOMFIELD_USER))

Search for the following line. You should find it on line 623.

$userid = insertUser(true, $_POST["email"], $_POST["password"], $_POST["usergroupid"], LOGINAPI_DEFAULT, 0, $_POST["fullname"], 1, 0, false, 1, false, false, iif($_POST["ismanager"]=="1", true, false));

Replace the above line with the following:

if (trim($_POST["password"]) == "")
{
$password = substr(buildHash(),0, 8);
}
else
{
$password = trim($_POST["password"]);
}

$userid = insertUser(true, $_POST["email"], $password, $_POST["usergroupid"], LOGINAPI_DEFAULT, 0, $_POST["fullname"], 1, 0, false, 1, false, false, iif($_POST["ismanager"]=="1", true, false));

I have tried this, and it works really great. Passwords are generated if you leave it empty. Hope Kayako puts this into the upcoming versions.

I would be nice if the staff also gets to see the generated password. Couldn't figure that out, yet.

[itechwest]

I am implementing this, is there a way to make required fields not be required in the staff area?