Groups?

[living4kicks]

Not sure how the groups are supposed to work but when i place a user in a specific group and assign it to a department shouldnt that use receive the notification emails for that dept? I'm basically trying to split up support emails among a few email addresses based on the type of inquiry. Surely this is what groups are meant to do right?

[supportskins]

Assuming you are asking about Staff Users, you need to make sure you assign them email alerts under:

Staff CP > Tickets > Alerts

[slcmatt]

Okat I'm missing something... where is this? Staff CP > Tickets > Alerts
looks like a place to set up Staff CP... how do I reach it?

[vineethshyam]

yes user groups for example consider you have two groups a and b.Now they are not department specific.department is only to subdivide according to the kind of support you provide like networking,or windows tickets or linux tickets like that. Now group a can be belonging to any dept and b also can be belonging to that .But when you create a ticket you link with user right.Now for every group there will be a manger also. You can customize like tickets that are not user specific can be assigned to that groups manger.Then i think the user will not get notifications