How do I change a "required" field?

casnolan · **How do I change a "required" field? -** 04-06-2009, 01:24 AM

Hi there,

It is not necessary for my users to put in an email address, how can I change its field from required to unneccesary?

Any help would be greatly appreciated!

Regards.

**Jamie Edwards** · 04-06-2009, 01:26 AM

Hi caolan,

The e-mail address is mandatory - otherwise the system would not be able to track tickets. It cannot be made optional

casnolan · 04-06-2009, 03:48 AM

thanks for that info jamie, no biggie!

would you be able to tell me what file to rename the "subject" to something else, for example "problem".

cheers!

craigbrass · 04-06-2009, 06:11 AM

This can be done via Admin CP -> Languages. Use the search feature to search for the phrase.

casnolan · 04-06-2009, 08:05 AM

Thanks for that!

When I change the name, and hit update, I get "Bad Request - Your browser sent a request that this server could not understand."

Any idea why this would happen?

Regards!

craigbrass · 04-06-2009, 08:29 AM

Add (or edit) a .htaccess file in the root folder of Kayako. Add the following line into it :-

Code:

SecFilterEngine Off

casnolan · 05-06-2009, 12:40 AM

Hey there, I tried doing what you said, but the entire site failed to load after inserting the .htaccess file. When I removed it, it was working again. Any idea why this would happen?

Thanks for your ongoing help!

Cas

craigbrass · 05-06-2009, 06:17 AM

Well it sounds like you have Mod_Security installed on your server which tends to break everything I have found (Kayako, vBulletin, Invision Power Board, etc).

casnolan · 09-06-2009, 12:14 AM

Ouch! Is it possible to modify that file to allow exceptions?

craigbrass · 09-06-2009, 04:39 AM

If using SecFilterEngine Off doesn't work, you need to do this at server level.

casnolan · 10-06-2009, 03:19 AM

thanks, got everything sorted!!

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casnolan Offline New Member Posts: 6 Join Date: Jun 2009	How do I change a "required" field? - 04-06-2009, 01:24 AM Hi there, It is not necessary for my users to put in an email address, how can I change its field from required to unneccesary? Any help would be greatly appreciated! Regards.

casnolan Offline New Member Posts: 6 Join Date: Jun 2009	04-06-2009, 03:48 AM thanks for that info jamie, no biggie! would you be able to tell me what file to rename the "subject" to something else, for example "problem". cheers!

craigbrass Offline Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK	04-06-2009, 06:11 AM This can be done via Admin CP -> Languages. Use the search feature to search for the phrase. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

casnolan Offline New Member Posts: 6 Join Date: Jun 2009	04-06-2009, 08:05 AM Thanks for that! When I change the name, and hit update, I get "Bad Request - Your browser sent a request that this server could not understand." Any idea why this would happen? Regards!

craigbrass Offline Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK	04-06-2009, 08:29 AM Add (or edit) a .htaccess file in the root folder of Kayako. Add the following line into it :- Code: SecFilterEngine Off Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

casnolan Offline New Member Posts: 6 Join Date: Jun 2009	05-06-2009, 12:40 AM Hey there, I tried doing what you said, but the entire site failed to load after inserting the .htaccess file. When I removed it, it was working again. Any idea why this would happen? Thanks for your ongoing help! Cas

casnolan Offline New Member Posts: 6 Join Date: Jun 2009	09-06-2009, 12:14 AM Ouch! Is it possible to modify that file to allow exceptions?

craigbrass Offline Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK	09-06-2009, 04:39 AM If using SecFilterEngine Off doesn't work, you need to do this at server level. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

casnolan Offline New Member Posts: 6 Join Date: Jun 2009	10-06-2009, 03:19 AM thanks, got everything sorted!!