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(#1)
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| New Member Posts: 27 Join Date: Jul 2007 | How to group live help dept. ? -
19-07-2007, 09:15 PM
Lets say we have Product A and Product B.. Each with Sales and Support live help. Product A Sales Product A Support Product B Sales Product B Support how can i push only Product A (depts on a page ? ) ? i tried with groups but this doesnt work.. |
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(#2)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
19-07-2007, 09:53 PM
You can use the satellite helpdesk feature of the helpdesk using which you can have 1 template per product to which you can assign specific departments. Search the forums for satellite helpdesk for more information.
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(#3)
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| New Member Posts: 27 Join Date: Jul 2007 |
19-07-2007, 10:07 PM
from what i see you need group=blah to use that function.. ill try with cookie based groups |
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