How to print name, email, and custom field.

[Andrew Scott]

Hi doniking,

If you want to change algorithm that parses incoming email, you should edit _KAYAKO_ROOT_/modules/parser/functions_parsercore.php, and you should change parseRawMimeData function,
Line 90 ($_email["text"]) - to change text body of email
Line 92 ($_email["html"]) - to change html body of email,

Please let me know if you need any further help.

Andrew, Holbi

[VincentS]

Originally Posted by Andrew Scott

Ok, here is the path to solve your problem:
open client_submit.php file in _kayako_root_/modules/tickets/
Find the line # 166, this line creates new ticket.
$_POST["message"] - The variable that contains all data that is going to be sent in email, and will be showed in ticket.
If you want to add additional information to the ticket you have to change this variable.
Please let me know if you need any further help, I'll ask one of my programmers to help you.

Andrew, Holbi

I'am also trying to change the code so that the custom fields are emailed, but I really don't know what to change.
Can you give me a detailed example?

[Andrew Scott]

Hi VincentS,

Please let me know what task you need to perform and I´ll try to help you with explanations.

Andrew, Holbi

[VincentS]

Originally Posted by Andrew Scott

Hi VincentS,

Please let me know what task you need to perform and I´ll try to help you with explanations.

Andrew, Holbi

I was also trying to include the custom ticket fields in the email that's being send out to the staff.

Thank you for your time for helping me.

[Andrew Scott]

Hi VincentS,

Do you need to add custom fields to the message that goes to the staff that client posted through Kayako. Right?
Please confirm this info and I'll give you clues how to perform this task.

Andrew, Holbi

[VincentS]

Originally Posted by Andrew Scott

Hi VincentS,

Do you need to add custom fields to the message that goes to the staff that client posted through Kayako. Right?
Please confirm this info and I'll give you clues how to perform this task.

Andrew, Holbi

Yes Andrew, That's correct. I've made custom Fields in the tickets.
And these fields are needed.

Thanks again!

BR,
Vincent

[doniking]

Hi Andrew,

Thanks for the clues. I will try to start from there.
And I want to know the solutions for Vincent's problem, because I want my supportsuite to do that task as well.
Thanks!

Regards,
Donie