I am very interested in a couple of mods, the main one being an HTML generator for the kayako esupport so that the knowledge base and other things within kayako get spit out in HTML for
SEO reasons as well as CPU issues. Generation can happen upon login or any change or once daily on a cron job.
The second mod is completely different
I am looking for a way to make kayako work almost offline, have a local program or page so that i may answer tickets online then once i have a connection again sync in and have it send replies. Almost like an offline email then once connected it sends all the messages form the admin end, let me know if there is anything in the spectrum for this.