kayako email templates - Page 2

nickm · 10-02-2006, 11:02 PM

I've tried updating the staff_reply - but it doesn't seem to work, why?

mblendinger · 10-02-2006, 11:36 PM

clean the content of the "cache" directory.

nickm · 10-02-2006, 11:38 PM

How would that make a difference when I'm testing it by sending to another email address?

Quote:

clean the content of the "cache" directory.

nickm · 10-02-2006, 11:41 PM

Oooh, okay. Is this the "hourly" cleanup - or is there another way of clearing it?

mblendinger · 10-02-2006, 11:47 PM

(I'm talking about the "cache" directory on your Kayako installation.)

mblendinger · 11-02-2006, 12:11 AM

Quote:

Originally Posted by nickm

Oooh, okay. Is this the "hourly" cleanup - or is there another way of clearing it?

If you have kayako running on your own server (owned) just delete the content of the directory. If not...you need wait... I don't know what task do that

nickm · 11-02-2006, 12:21 AM

Ahh, the manual one. Perfect - did it and all is well. Thank you.

smvtech · 28-02-2006, 12:32 AM

Hi everyone,

I just had my email templates done by JC and I have to say that I am completely satisfied with the work they did. The results are realy good and professional and the staff there is awsome and realy helpfull.

It's realy nice to know that there are pros like them doing this.
I recommend them very strongly if you want to have great looking templates.

Thanks again JC! You guys Rock!

Chris

jc11 · 28-02-2006, 11:16 AM

Thanks Chris, we are glad to hear you are a happy camper

Best,

Zach · 21-03-2006, 08:29 PM

Maybe I am missing something but there is nothing in our "cache" directory but index.html

I delete that and it still does not help with autoresponder template.

ehoffman · 21-03-2006, 10:42 PM

jc, please contact me about doing some of these for me.

Thanks.

jc11 · 21-03-2006, 10:50 PM

Sure Eric, I will contact you via email asap

Thanks for your patronage

ehoffman · 21-03-2006, 11:02 PM

Hey, you guys rock. Can't argue with results.

jc11 · 22-03-2006, 12:36 AM

Cheers

Regards,

reDDevil · 31-07-2006, 01:45 PM

Has anyone made HTML templates with embedded pictures to prevent blocking them by email clients? Could you explain please step-by-step all necessary changes?

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nickm Offline New Member Posts: 27 Join Date: Feb 2006	10-02-2006, 11:02 PM I've tried updating the staff_reply - but it doesn't seem to work, why?

mblendinger Offline Member Posts: 104 Join Date: Jan 2006 Location: Argentina	10-02-2006, 11:36 PM clean the content of the "cache" directory. WizHosting.com alojamiento web en español \| web hosting

nickm Offline New Member Posts: 27 Join Date: Feb 2006	10-02-2006, 11:41 PM Oooh, okay. Is this the "hourly" cleanup - or is there another way of clearing it?

mblendinger Offline Member Posts: 104 Join Date: Jan 2006 Location: Argentina	10-02-2006, 11:47 PM (I'm talking about the "cache" directory on your Kayako installation.) WizHosting.com alojamiento web en español \| web hosting

nickm Offline New Member Posts: 27 Join Date: Feb 2006	11-02-2006, 12:21 AM Ahh, the manual one. Perfect - did it and all is well. Thank you.

jc11 Offline Member Posts: 274 Join Date: Aug 2003	28-02-2006, 11:16 AM Thanks Chris, we are glad to hear you are a happy camper Best, JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

Zach Offline New Member Posts: 8 Join Date: Mar 2006	21-03-2006, 08:29 PM Maybe I am missing something but there is nothing in our "cache" directory but index.html I delete that and it still does not help with autoresponder template.

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	21-03-2006, 10:42 PM jc, please contact me about doing some of these for me. Thanks. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

jc11 Offline Member Posts: 274 Join Date: Aug 2003	21-03-2006, 10:50 PM Sure Eric, I will contact you via email asap Thanks for your patronage JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	21-03-2006, 11:02 PM Hey, you guys rock. Can't argue with results. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

jc11 Offline Member Posts: 274 Join Date: Aug 2003	22-03-2006, 12:36 AM Cheers Regards, JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

reDDevil Offline New Member Posts: 27 Join Date: Jun 2006	31-07-2006, 01:45 PM Has anyone made HTML templates with embedded pictures to prevent blocking them by email clients? Could you explain please step-by-step all necessary changes?