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  (#16) Old
nickm Offline
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10-02-2006, 11:02 PM

I've tried updating the staff_reply - but it doesn't seem to work, why?
   
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  (#17) Old
mblendinger Offline
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10-02-2006, 11:36 PM

clean the content of the "cache" directory.
   
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  (#18) Old
nickm Offline
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10-02-2006, 11:38 PM

How would that make a difference when I'm testing it by sending to another email address?
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clean the content of the "cache" directory.
   
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  (#19) Old
nickm Offline
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10-02-2006, 11:41 PM

Oooh, okay. Is this the "hourly" cleanup - or is there another way of clearing it?
   
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  (#20) Old
mblendinger Offline
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10-02-2006, 11:47 PM

(I'm talking about the "cache" directory on your Kayako installation.)
   
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  (#21) Old
mblendinger Offline
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11-02-2006, 12:11 AM

Quote:
Originally Posted by nickm
Oooh, okay. Is this the "hourly" cleanup - or is there another way of clearing it?
If you have kayako running on your own server (owned) just delete the content of the directory. If not...you need wait... I don't know what task do that
   
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  (#22) Old
nickm Offline
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11-02-2006, 12:21 AM

Ahh, the manual one. Perfect - did it and all is well. Thank you.
   
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  (#23) Old
smvtech Offline
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28-02-2006, 12:32 AM

Hi everyone,

I just had my email templates done by JC and I have to say that I am completely satisfied with the work they did. The results are realy good and professional and the staff there is awsome and realy helpfull.

It's realy nice to know that there are pros like them doing this.
I recommend them very strongly if you want to have great looking templates.

Thanks again JC! You guys Rock!

Chris
   
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  (#24) Old
jc11 Offline
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28-02-2006, 11:16 AM

Thanks Chris, we are glad to hear you are a happy camper

Best,


JC
Soft Air Ltd
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1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
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Staff: http://staff.softairltda.com
   
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  (#25) Old
Zach Offline
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21-03-2006, 08:29 PM

Maybe I am missing something but there is nothing in our "cache" directory but index.html

I delete that and it still does not help with autoresponder template.
   
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  (#26) Old
ehoffman Offline
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21-03-2006, 10:42 PM

jc, please contact me about doing some of these for me.

Thanks.


-------------
Eric
Managing Partner
EJH & Associates
Latest Stable Support Suite Owned
(with 7 domains)
   
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  (#27) Old
jc11 Offline
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21-03-2006, 10:50 PM

Sure Eric, I will contact you via email asap

Thanks for your patronage


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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  (#28) Old
ehoffman Offline
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21-03-2006, 11:02 PM

Hey, you guys rock. Can't argue with results.


-------------
Eric
Managing Partner
EJH & Associates
Latest Stable Support Suite Owned
(with 7 domains)
   
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  (#29) Old
jc11 Offline
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22-03-2006, 12:36 AM

Cheers

Regards,


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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  (#30) Old
reDDevil Offline
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31-07-2006, 01:45 PM

Has anyone made HTML templates with embedded pictures to prevent blocking them by email clients? Could you explain please step-by-step all necessary changes?
   
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