little help with customization plz

[Jan Alchus]

Hi


We got SupportSuite and need to customize it a little. And I need a little help, if things what we need are possible or not. I check a lot of posts on this forum, and also try some of them. We need to make most of changes on Support center.


Our company got 4 products on which we need to customize our services. In one post I find that in registration process, you can register to specific department. Is it possible to create categories of products, which will make also automatic subscription to newsletter (and for news module made subscription to specific product – that owner of this product will receive news about subscripted product).


Also we need to make special partners section, for our distributors, with special informations… In this case I tried to create new module “helloworld” but I need to know if it’s possible to create there downloads and knowledgebase functionality. I created group “partners” but I can’t see that module in “manage groups – group partners” - to set permissions for view for this group.


Another thing, if it’s possible… we give one year assurance to every our product. And we need to send some automated mail through support system to client 2 weeks before assurance expiration. I was trying to test it trough “due to send mail” but it’s not effective.
So and I wanna ask if you got some list of all modules or addons to kayako also created by users. It’s not important if they are for free or for sell.


Thanks a lot (if I find something else I post it later)

i forget, we are using Kayko SupportSuite v3.20.02

[Jamie Edwards]

Hi Jan,

I have moved your thread to the Developers and Code forum.

Thanks,

[Jan Alchus]

I have done some of things from my questions. We made another copy of Kayako under kayako now it’s www.site.com/support/partners, so another support suite for partners zone. I need to know how can I set loginshare to this. When someone log into root installation of Kayako and the “partner” want to go to partner zone of kayako, that he will stay loged.

[Jan Alchus]

Then another question. After creating new module with tutorial “creating module halloworld”, I want to ask how can set permissions to this module. That only one specific group can enter this part. There is nothing in group settings.

[Pat H]

Originally Posted by Jan Alchus

Then another question. After creating new module with tutorial “creating module halloworld”, I want to ask how can set permissions to this module. That only one specific group can enter this part. There is nothing in group settings.

Ditto!

I've developed a bunch of staff modules for administrating a dedicated server backend, but now I'm working on the client frontend (widgets) and need a way to set permissions... ideally per user, but I can make it work with groups if need be.

[Pat H]

Nevermind, got it working by modifying the following files for my "example" module:

includes/Widgets/widgets.php

PHP Code:

// ======= EXAMPLE MODULE =======
if ($module->isRegistered(MODULE_EXAMPLE) && $_SWIFT["user"]["permissions"]["perm_canviewexample"] != "0")
{
    $_widgets[$index]["icon"] = $_SWIFT["themepath"]."example.gif";
    $_widgets[$index]["title"] = $_SWIFT["language"]["example"];
    $_widgets[$index]["description"] = $_SWIFT["language"]["desc_example"];
    $_widgets[$index]["link"] = "index.php?_m=example&_a=view";

    $template->assign("cansearch", true);
    $template->assign("dlcansearch", true);

    $index++;
} 


locale/en-us/staff_userpermissions.php

PHP Code:

 // ======= EXAMPLE MODULE =======
    'perm_'.MODULE_EXAMPLE => 'Permissions: Example',
    'perm_canviewexample' => 'Can View Example Widget', 


modules/core/config_userpermissions.php

PHP Code:

    MODULE_EXAMPLE => array (
        "perm_canviewexample",
    ), 


modules/example/example.php

PHP Code:

if (!defined("INSWIFT")) {
    trigger_error("Unable to process $PHP_SELF", E_USER_ERROR);
}

// ======= PERMISSION CHECK =======
if ($_SWIFT["user"]["permissions"]["perm_canviewexample"] == "0" || $_SWIFT["settings"]["ex_enableclient"] == "0")
{
    $template->assign("errormessage", $_SWIFT["language"]["perminvalid"]);
    echo $template->displayTemplate("header");
    echo $template->displayTemplate("footer");
    exit;
} 


You can then change the permissions under Kayako -> Users -> Manage Groups and enable the "example" module or disable it. It works perfectly, but if anyone knows how to make this work per user (email) that would be awesome!

[Jan Alchus]

Thanks a lot, ot works !!!
but all texts to this module gone, so i go check to find this problem.

[Pat H]

Originally Posted by Jan Alchus

Thanks a lot, ot works !!!
but all texts to this module gone, so i go check to find this problem.

Take a look at your widget.php file for the module, you should have two lines (for example):

PHP Code:

$_widgets[$index]["title"] = $_SWIFT["language"]["example"];
$_widgets[$index]["description"] = $_SWIFT["language"]["desc_example"]; 


Login to Kayako Admin area and click on Languages then Manage Phrases and finally click on Insert Phrase. Then for the identifier put in example and for the text the name of the widget, then go back and repeat the same process for desc_example.

Here's what my module language examples looks like:

PHP Code:

$_widgets[$index]["title"] = $_SWIFT["language"]["mrtg"];
$_widgets[$index]["description"] = $_SWIFT["language"]["desc_mrtg"]; 


This is how they look in Kayako:

MRTG Graphs
View the bandwidth graphs for your dedicated server.

[Jan Alchus]

thanks a lot. it's working fine.

[Jan Alchus]

i got another problem, i dunno why but when i want to submit ticket, priority bar is clear ( see picture).

and another one. when i want to relog in customer view, i can't. i find, that if i delete private data in web browser, i can relog on another user but after i need to clear that data again to log me. it looks like cookies expiration problem, but when i check them all got expiration after logout session.

can u help plz ??

[Jan Alchus]

with menu: i forget to set priority to template group ( admin CP >> Tickets >> Manage Priorities >> edit >> Template Groups )

witch login: i set Restrict Users Group to yes, so user from anither group can't relogin. After setting no, everything is working fine.

[Digital Mayhem]

Originally Posted by Pat H

Nevermind, got it working by modifying the following files for my "example" module:

includes/Widgets/widgets.php

PHP Code:

// ======= EXAMPLE MODULE =======
if ($module->isRegistered(MODULE_EXAMPLE) && $_SWIFT["user"]["permissions"]["perm_canviewexample"] != "0")
{
    $_widgets[$index]["icon"] = $_SWIFT["themepath"]."example.gif";
    $_widgets[$index]["title"] = $_SWIFT["language"]["example"];
    $_widgets[$index]["description"] = $_SWIFT["language"]["desc_example"];
    $_widgets[$index]["link"] = "index.php?_m=example&_a=view";

    $template->assign("cansearch", true);
    $template->assign("dlcansearch", true);

    $index++;
} 


locale/en-us/staff_userpermissions.php

PHP Code:

 // ======= EXAMPLE MODULE =======
    'perm_'.MODULE_EXAMPLE => 'Permissions: Example',
    'perm_canviewexample' => 'Can View Example Widget', 


modules/core/config_userpermissions.php

PHP Code:

    MODULE_EXAMPLE => array (
        "perm_canviewexample",
    ), 


modules/example/example.php

PHP Code:

if (!defined("INSWIFT")) {
    trigger_error("Unable to process $PHP_SELF", E_USER_ERROR);
}

// ======= PERMISSION CHECK =======
if ($_SWIFT["user"]["permissions"]["perm_canviewexample"] == "0" || $_SWIFT["settings"]["ex_enableclient"] == "0")
{
    $template->assign("errormessage", $_SWIFT["language"]["perminvalid"]);
    echo $template->displayTemplate("header");
    echo $template->displayTemplate("footer");
    exit;
} 


You can then change the permissions under Kayako -> Users -> Manage Groups and enable the "example" module or disable it. It works perfectly, but if anyone knows how to make this work per user (email) that would be awesome!

Interesting I followed these instructions for my Module and isn't working :'( the Enable/Disable option appears in the Staff CP > Users > Manage Groups > Guest but if I disable the widget when I go to the Support Center the widget is still there :'(