Live Support Online Java code

[netearth]

Hi all,

Firslty must say I am not a java nor PHP guru...

We have tried to add the javascript code into one of our sites and have noticed it has killed the java menu for Safari and FF that was working aok before we added it.

The site in question to have a look at is Supersite, you will notice (well not) that between the Live Support Online and the "Home, My account" menu there should be a blue menu line with buttons.

I simply took the code that eSupport/LiveSupport suggested I should >>
<sXrXpX language="javascript" src="hxxp://www.netearthgroup.com/support/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 5"></scxxt>
<<

I have replaced some letters with xx so it can be posted.

Any ideas why it isnt working or what I have done, it is bound to be something I have done to be honest!

Thanks,
Chris

[craigbrass]

I don't see what you are referring to. Could you possibly post a screenshot?

[netearth]

Originally Posted by craigbrass

I don't see what you are referring to. Could you possibly post a screenshot?

Hi Craig,

If you go here >
Welcome

You will notice at the bottom, a LINK text version of the button (both kill the java menu). Now, at the top there is a blue line, and this blue line is Java based, however with the link in there, the menu no longer works :'(

The code I have placed in the footer is :

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://www.netearthgroup.com/support/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 5&custom=YToyOntpOjA7czozNjoiTGl2ZSBzdXBwb3J0IGlzI GF2YWlsYWJsZS4gQ2hhdCBub3chIjtpOjE7czo1MjoiTGl2ZSB zdXBwb3J0IGlzIHVuYXZhaWxhYmxlLiBQbGVhc2UgbGVhdmUgY SBtZXNzYWdlLiI7fQ%3D%3D"></script>
<!-- End SupportSuite Javascript Code -->

So I am assuming as I already have Java on the page and my inexperience of adding it again, has screwed things up

If you go here >> Supersite on a PC with IE or FF it works and you see the blue menu line, if you place that on a PPC or Intel Based MAC, using Safari 3 or FF it doesn't. Hence my assumption of me screwing something up !


Chris

[netearth]

BUMP

I was told by Kayako live support (technical) this would be looked into and updated by the tech dept...

Whats going on chaps?

Chris

[Jamie Edwards]

Hi Netearth,

Please can you tell me what your ticket ID is? I will prompt a technician for you.

[netearth]

Originally Posted by Jamie Edwards

Hi Netearth,

Please can you tell me what your ticket ID is? I will prompt a technician for you.

Hi Jamie,

This wasnt given to me as a ticket ID, it was through Live Support as I stated above.

Thanks,
Chris

[Jamie Edwards]

Hi Chris,

Apologies, I have just read up on the history and your previous chats.

Please note that we do not officially support modifications and implementations outside of the out-of-the-box software, unless it is a problem with our own JavaScript code (which there shouldn't be) that does not conform to de facto standards.

We'll investigate and identify where the problem lies.

Thanks,

[netearth]

:bump:

[netearth]

Originally Posted by netearth

:bump:

Sorted, just changed the menuing.

chris