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  (#1) Old
jc11 Offline
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Live Support schedule info. (download here) - 12-10-2006, 09:26 PM

Soft Air http://kayako.softairltda.com is a software development company with over 2.5 years customizing and re-coding Support Suite, we have developed a modification called LIVE SUPPORT SCHEDULE INFO. that we would like to offer to all Support Suite users for free.

Please check it out and if interested download this modification at the indicated URL.

This FREE modification will allow you to show the following information to your users in both On line or Off line/Away Live Support staff status:

This modified template will pull the local time from your server and it will display it in the following manner:



Modification file and installation instructions can be downloaded at:

http://www.softairltda.com/index.php...ask=view&id=37


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com

Last edited by jc11; 14-10-2006 at 04:44 PM.
   
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Digital Mayhem Offline
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12-10-2006, 09:56 PM

hmm odd not seeing it at that link.


Steve
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jc11 Offline
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12-10-2006, 10:10 PM

Hi Steve, let me check our current files and I will let you know asap, thanks


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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jc11 Offline
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12-10-2006, 11:40 PM

Hi Steve, check again please corresponding files have been updated, enjoy this mod.


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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Digital Mayhem Offline
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12-10-2006, 11:55 PM

okay anyway we can change it from doing 24hr format to 12hr format?


Steve
Digital Mayhem, Inc.
AIM: Steve.Lawrence@Digital-Mayhem.com
MSN: Steve.Lawrence@Digital-Mayhem.com
GTALK: Steve.Lawrence@Digital-Mayhem.com
YAHOO: DigitalMayhem_Steve
SKYPE: DigitalMayhem_Steve

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jc11 Offline
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13-10-2006, 12:02 AM

Thanks for your question Steve, this can surely be done by changing date("H:i") for date('h:i')

Let us know how it goes, we are developing some other free mods.

Best,


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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bear Offline
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13-10-2006, 12:55 AM

Maybe I'm missing something, but I can't find the files you're talking about? That link goes to the main page, and it's not an obvious location from there, that I can see.
   
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13-10-2006, 07:32 AM

Hi,

I have modified the first post to provide a direct link to the modification.


Neil Wood | UK Web.Solutions Direct Ltd

UK cPanel/WHM hosting accounts
http://ukwebsolutionsdirect.co.uk
   
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jc11 Offline
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13-10-2006, 10:28 AM

Thanks Neil, users will land straight to this mod, now

Best


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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Digital Mayhem Offline
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13-10-2006, 03:50 PM

You should make the Autologon free


Steve
Digital Mayhem, Inc.
AIM: Steve.Lawrence@Digital-Mayhem.com
MSN: Steve.Lawrence@Digital-Mayhem.com
GTALK: Steve.Lawrence@Digital-Mayhem.com
YAHOO: DigitalMayhem_Steve
SKYPE: DigitalMayhem_Steve

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jc11 Offline
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13-10-2006, 03:59 PM

Great idea Steve, it will be converted to a free download by Tuesday and we will publish another new paid module that very same day.

Best,


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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ehoffman Offline
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14-10-2006, 01:51 AM

Which schedule does this pull from? We have multiple SLA schedules.


-------------
Eric
Managing Partner
EJH & Associates
Latest Stable Support Suite Owned
(with 7 domains)
   
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jc11 Offline
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14-10-2006, 06:05 AM

Hi Eric, this simply pulls your server time, for current details visit our Website www.softairltda.com and click on Live Support there you will see the modified template at work regardless of the Live Support status, let us know if you have any further questions Eric.

Best,


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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ehoffman Offline
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15-10-2006, 04:42 AM

Oh. Was making it too complicated. Thanks.


-------------
Eric
Managing Partner
EJH & Associates
Latest Stable Support Suite Owned
(with 7 domains)
   
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jc11 Offline
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15-10-2006, 03:42 PM

lol, thanks Eric

Best


JC
Soft Air Ltd
Software Development
1.954.889.7769
Toll free 1.888.502.6461
Clients toll free 1.877.SOFT.AIR
UK Toll free 0.800.883.0769
www.softairltda.com

Live Office Status: http://office.softairltda.com

Headquarters: http://headquarters.softairltda.com

Staff: http://staff.softairltda.com
   
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