Live Support schedule info. (download here)

jc11 · 04:44 PM

Soft Air http://kayako.softairltda.com is a software development company with over 2.5 years customizing and re-coding Support Suite, we have developed a modification called LIVE SUPPORT SCHEDULE INFO. that we would like to offer to all Support Suite users for free.

Please check it out and if interested download this modification at the indicated URL.

This FREE modification will allow you to show the following information to your users in both On line or Off line/Away Live Support staff status:

This modified template will pull the local time from your server and it will display it in the following manner:

Modification file and installation instructions can be downloaded at:

http://www.softairltda.com/index.php...ask=view&id=37

**Digital Mayhem** · 12-10-2006, 09:56 PM

hmm odd not seeing it at that link.

jc11 · 12-10-2006, 10:10 PM

Hi Steve, let me check our current files and I will let you know asap, thanks

jc11 · 12-10-2006, 11:40 PM

Hi Steve, check again please corresponding files have been updated, enjoy this mod.

**Digital Mayhem** · 12-10-2006, 11:55 PM

okay anyway we can change it from doing 24hr format to 12hr format?

jc11 · 13-10-2006, 12:02 AM

Thanks for your question Steve, this can surely be done by changing date("H:i") for date('h:i')

Let us know how it goes, we are developing some other free mods.

Best,

**bear** · 13-10-2006, 12:55 AM

Maybe I'm missing something, but I can't find the files you're talking about? That link goes to the main page, and it's not an obvious location from there, that I can see.

Neil-UKWSD · 13-10-2006, 07:32 AM

Hi,

I have modified the first post to provide a direct link to the modification.

jc11 · 13-10-2006, 10:28 AM

Thanks Neil, users will land straight to this mod, now

Best

**Digital Mayhem** · 13-10-2006, 03:50 PM

You should make the Autologon free

jc11 · 13-10-2006, 03:59 PM

Great idea Steve, it will be converted to a free download by Tuesday and we will publish another new paid module that very same day.

Best,

ehoffman · 14-10-2006, 01:51 AM

Which schedule does this pull from? We have multiple SLA schedules.

jc11 · 14-10-2006, 06:05 AM

Hi Eric, this simply pulls your server time, for current details visit our Website www.softairltda.com and click on Live Support there you will see the modified template at work regardless of the Live Support status, let us know if you have any further questions Eric.

Best,

ehoffman · 15-10-2006, 04:42 AM

Oh. Was making it too complicated. Thanks.

jc11 · 15-10-2006, 03:42 PM

lol, thanks Eric

Best

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Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	12-10-2006, 09:56 PM hmm odd not seeing it at that link. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

jc11 Offline Member Posts: 274 Join Date: Aug 2003	12-10-2006, 10:10 PM Hi Steve, let me check our current files and I will let you know asap, thanks JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	12-10-2006, 11:55 PM okay anyway we can change it from doing 24hr format to 12hr format? Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

bear Offline Community Moderator Posts: 676 Join Date: Jan 2005	13-10-2006, 12:55 AM Maybe I'm missing something, but I can't find the files you're talking about? That link goes to the main page, and it's not an obvious location from there, that I can see. ...read me...

Neil-UKWSD Offline Member Posts: 863 Join Date: Jun 2003 Location: United Kingdom	13-10-2006, 07:32 AM Hi, I have modified the first post to provide a direct link to the modification. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

jc11 Offline Member Posts: 274 Join Date: Aug 2003	13-10-2006, 10:28 AM Thanks Neil, users will land straight to this mod, now Best JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	13-10-2006, 03:50 PM You should make the Autologon free Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	14-10-2006, 01:51 AM Which schedule does this pull from? We have multiple SLA schedules. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	15-10-2006, 04:42 AM Oh. Was making it too complicated. Thanks. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

jc11 Offline Member Posts: 274 Join Date: Aug 2003	15-10-2006, 03:42 PM lol, thanks Eric Best JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com