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ysert Offline
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Join Date: May 2008
Location: Virginia, USA
Question Mass change field label only... - 28-05-2008, 02:14 PM

We'll be using eSupport internally and I want to change "Department" label to "Type" (keep field name and everything else same, as is) allover since it seems to serve exactly same purpose for us. The only difference would be that the user will see "Type" instead of "Department". I thought changing only label rather than adding custon field and deal with it would be easier. I am looking for answers to couple questions:
  1. Do you think this is a good idea? Or shall I create a custom field and spend some time now, to avoid big headaches later.
  2. If changing label is a good idea, where and how I can do it?
Thanks,

Yalcin
   
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ysert Offline
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02-07-2008, 05:56 PM

I found the answer in Language > Manage Phrases

YS--
   
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