mod_rewrite

[Carl Silver]

Just wondered how easy it would be to make one for support suite?

I hate having to send out ugly URL's on emails and tickets to customers

Perhaps take this:

http://www.domain.com/support/index.php?_m=downloads&_a=viewdownload&downloadite mid=68&nav=0

and turn it into this:

http://www.domain.com/support/download/68/

or

http://www.domain.com/support/download/name-of-file/

[craigbrass]

I think this is planned for V4.

[Carl Silver]

any chance of getting this of v3 ?

[Carl Silver]

i thought i would take a bash at this myself, here is what i got:

RewriteEngine On
RewriteRule ^([^/]*)/([^/]*)\.html$ /support/index.php?_m=downloads&_a=$1&downloaditemid=$2 [L]

but my URL's are still showing as: /support/index.php?_m=downloads&_a=viewdownload&downloadite mid=1

any ideas?

i have the .htaccess in my site root

[Jamie Edwards]

Hi Carl,

Mod_Rewrite doesn't go and change all of the URLs on your site. What happens is, when someone tries:

support.yoursite/downloads/1

It mod_rewrites the URL to:

support.yoursite/index.php?_m=downloads&_a=viewdownload&1

[craigbrass]

Yes, you will need to manually change the code in some areas of Kayako to link to the rewritten URL.

[Carl Silver]

aaah i see. but how have kayako done it then?

http://forums.kayako.com/f48/mod_rewrite-15558-post71539/

basically i want this:

/support/index.php?_m=downloads&_a=viewdownload&downloadite mid=3&nav=0,1,2

to turn into this:

/support/downloads/3.html

EDIT:

Originally Posted by craigbrass

Yes, you will need to manually change the code in some areas of Kayako to link to the rewritten URL.

ah i see - any pointers?

[craigbrass]

The forum (vBulletin) has a plugin installed to do this.

Unfortunatly it would be no easy task, especially if you wish to do it for tickets. I suggest you get something like PS Pad and then use the search files / folders tool to find files that contain what the old url contained so you can then change it.

[Jamie Edwards]

Hi Carl,

You may be interested in this thread, where someone is offering to sell the module to do this:
http://forums.kayako.com/f52/paid-search-engine-optimization-module-esupport-support-suite-11627/

And this thread, which is the current feature request thread for the functionality:
http://forums.kayako.com/f120/system...ly-urls-11098/

[Carl Silver]

Thanks Jamie