Modernbill Integration

[HiVelocityBF]

I was able to get kayako integrated with modernbill pretty easily thanks to this forum , however I am experiencing an issue I was unable to find the answer to , so I thought I would ask you folks.

I have no issues logging into the modernbill interface and accessing the kayako helodesk , but when I try to login from the kayako side it tells me the user doesnt exist. Is this something I am just going to have to live with or did I miss something?

[truz]

I think you missed something Everything should still work the same way it did before you integrated the two together. You are only adding a few files to modernbill to allow kayako to take over the modernbill support system. You should still be able to login via web using kayako to add staff/change settings/ect.. and you should still be using your windows app to check tickets/chats. Modernbill still works the same. The only thing that changes is the ticket system in modernbill.. It simply redirects to the kayako ticket system so things are gravy for yourself. If you had kayako and modernbill running smoothly before you integrated the two then you changed permissions on something or edited/replaced the wrong files.

[Neil-UKWSD]

Hi,

Have you enabled the MB login share and set this to the default login module for the template group you are using.

All can be setup under the templates section of the AdminCP.