modifying from in new ticket via Staff CP

systemec · **modifying from in new ticket via Staff CP -** 07-08-2008, 04:45 PM

Is it possible to modify the "from" value when creating a new e-mail ticket vai the Staff CP interface?
When we create a ticket the "from" value has a pulldown menu with only own addresses. Is it possible to change this into a blank field where we can enter the name of the client (just like user e-mail address field)?

systemec · 28-08-2008, 10:23 AM

anyone ?
if this means customizing kayako, we are willing to pay for this.

***John Haugeland*** · 28-08-2008, 05:34 PM

The standard desk cannot do this. I worry that this modification might lead to abuse by spammers.

systemec · 28-08-2008, 08:54 PM

I would like to have this option only available via the staff interface. So if a staff member makes a new ticket on behalf of a client.
I do not want this option in the client interface.

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systemec Offline New Member Posts: 3 Join Date: Aug 2008	modifying from in new ticket via Staff CP - 07-08-2008, 04:45 PM Is it possible to modify the "from" value when creating a new e-mail ticket vai the Staff CP interface? When we create a ticket the "from" value has a pulldown menu with only own addresses. Is it possible to change this into a blank field where we can enter the name of the client (just like user e-mail address field)?

systemec Offline New Member Posts: 3 Join Date: Aug 2008	28-08-2008, 10:23 AM anyone ? if this means customizing kayako, we are willing to pay for this.

systemec Offline New Member Posts: 3 Join Date: Aug 2008	28-08-2008, 08:54 PM I would like to have this option only available via the staff interface. So if a staff member makes a new ticket on behalf of a client. I do not want this option in the client interface.