Monitoring Kayako with nagios

[Justin_M]

I'm trying to find away to monitor per department if tickets have been answered in x minutes and tie it in with out monitoring system (Nagios). I'm hoping someone knows a quick SQL statement I could use or maybe if there wa a status html page that I could parse.
I really just need the following

X number of tickets have gone unanswered in X minutes in X department.

I can write a check to parse the info and monitor it myself, I just need the info.

[Jamie Edwards]

Hi Justin,

I have moved your thread to the Developers & Code forum.

Thanks,