 |
Developers & Code Interested in customizing your Kayako products? Discuss modifications and develop your own mods with the community.
 |
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Rate Thread | Display Modes |
(#1)
  |
| New Member Posts: 1 Join Date: Jun 2008 |  Please help: Want to get average Response Time -
23-06-2008, 02:09 PM
Hi Friends, I am very new to this Kayako Forum. In reports section of this support suite I need to add a new report. I need to be able to generate reports on a monthly basis of the average length of time it takes for us to respond to ticket requests. I also want to put the thing that time should be taken only in our business days means from Monday to Friday. I mean if someone posts a message at 10:00 pm on a Friday night, and its not asnwered till 08:30 am on Monday, that will extend the average time so I want to include this option in my report. Can anyone help me in this regard.. Thank you very Much in advance.... |
| |  |
|
| Tags |
| average, response |
| Thread Tools | Search this Thread |
| Display Modes | Rate This Thread |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Average response time | Triexa | How do I? | 1 | 23-09-2007 04:22 PM |
| Calculating Average Support Time | -Dan | Developers & Code | 2 | 18-08-2007 10:11 PM |
| Average response time for a department | JamesSmith | SupportSuite, eSupport and LiveResponse | 0 | 18-02-2007 05:14 PM |
| Feature Request: Reports - Summary Average Response Time | chelsel | LiveResponse Desktop Application | 0 | 13-02-2007 09:04 PM |
| Display average response time. | MarcelC | SupportSuite, eSupport and LiveResponse | 2 | 25-11-2006 04:58 AM |
Linear Mode
