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| New Member Posts: 1 Join Date: Jun 2008 |  Please help: Want to get average Response Time -
23-06-2008, 02:09 PM
Hi Friends, I am very new to this Kayako Forum. In reports section of this support suite I need to add a new report. I need to be able to generate reports on a monthly basis of the average length of time it takes for us to respond to ticket requests. I also want to put the thing that time should be taken only in our business days means from Monday to Friday. I mean if someone posts a message at 10:00 pm on a Friday night, and its not asnwered till 08:30 am on Monday, that will extend the average time so I want to include this option in my report. Can anyone help me in this regard.. Thank you very Much in advance.... |
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