Possible to make "Autoresponder" default in "Send E-Mail" new ticket?

[ds289]

Hi:

Is it possible to make "Autoresponder" instead of "Contents" the default E-Mail option when created a new "Send E-Mail" type ticket?

Thanks.

[Jamie Edwards]

Hi ds289,

Please can you clarify what you mean? I don't understand what you're trying to achieve.

[ds289]

Originally Posted by Jamie Edwards

Hi ds289,

Please can you clarify what you mean? I don't understand what you're trying to achieve.

New Ticket -> Send E-Mail

Below the Contents entry is an area labelled "Options". There is an area then labelled "E-Mail" with two checkboxes - "Autoresponder" and "Contents". "Contents" is chosen by default when choosing a "Send E-Mail" ticket. Can the default be "Autoresponder" instead?

I have attached a portion of a screenshot for clarification.

[Joost Sanders]

I understand what you mean, have been thinking of that for a while myself, but found out that it is implemented just right.

You can use the "New ticket->Phone ticket" to enter new case info, and that one does have the "send autoreply" option checked by default.

The "New ticket->Send email" is meant to just sent out an email to a customer ("Here you are, the manual, as promised!" or something) and wanting to track replies on your email in the helpdesk.

I think you should use the "Phone ticket" option.

[Jamie Edwards]

-- ignore, found an easier method --

[Jamie Edwards]

In modules\tickets\staff_newticket.php, around line 328, look for the section of code:

if ($_REQUEST["type"] == "generic")
    {
        $_emailautoresponder = "";
        $_emailcontents = " checked";
    } else {
        $_emailautoresponder = " checked";
        $_emailcontents = "";
    }

And change it to:

if ($_REQUEST["type"] == "generic")
    {
        // $_emailautoresponder = "";
        // $_emailcontents = "checked";
        $_emailautoresponder = "checked";
        $_emailcontents = "";
    } else {
        $_emailautoresponder = " checked";
        $_emailcontents = "";
    }

This will ensure the autoresponder box is always sent for a new ticket, and not the "Send E-mail" box.

I have not tested this modification. As a reminder, we do not support code modifications - so please use at your own risk.

Hope it works

[ds289]

Cool beans. Thanks! Seems to work.