Pre-fill submit ticket page

[racksense]

Thought someone might find this useful (v3 only).

If you want to open a ticket submission page with some fields pre-filled (if for example, you have your own custom control panel) from another page, you can do this with a small POST form as below.

I don't think this can be done with a simple HREF link as the ticket submission page doesn't pick up the parameters via GET.

<form name="submitticket" method="post" target="_blank" action="http://your.supportsuite.url/">

<input type="hidden" name="fullname" value="Pre-fill client full name">
<input type="hidden" name="email" value="Pre-fill client email address">
<input type="hidden" name="XYZ123" value="Pre-fill client custom field">

<input type="hidden" name="departmentid" value="1">

<input type="hidden" name="_m" value="tickets">
<input type="hidden" name="_a" value="submit">
<input type="hidden" name="step" value="1">

<input name="submit" type="submit" value="Open new ticket &raquo;">

</form>

Cheers,
Paul.

[phalseid]

I'm doing the same sort of thing for my support staff...they can answer phones but getting the data into supportsuite has proved to be a training challenge. For now, they are just filling out any number of forms from a drop down that I have created for them on our intranet site that fill in the appropriate hidden information. This is for version 2.3, BTW on our end.

[neo]

a script like that would be useful for me to. can someone help ?

[phalseid]

Originally Posted by neo

a script like that would be useful for me to. can someone help ?

PM me if you are interested in creating tickets in a simple way OUTSIDE of supportsuite, but tracking it IN supportsuite.