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(#1)
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| Member Posts: 68 Join Date: Apr 2008 | Pre Propulate Reply -
14-06-2008, 09:05 AM
Hi, I would like to have all tickets pre populated with a greeting message. So for example when user selects post reply, the message would already contain Dear "and the name of the person who submitted the ticket". Anyone know what files I would need to edit and what the variable names would be? Thanks Dill |
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(#2)
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| Member Posts: 68 Join Date: Apr 2008 |
23-06-2008, 11:06 AM
anyone know if this is possible?
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(#3)
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| Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK |
23-06-2008, 11:45 AM
Nope, isn't currently.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#4)
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| Member Posts: 156 Join Date: Oct 2007 |
02-07-2008, 03:58 AM
i guess you could setup a predefined response?
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(#5)
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| Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK |
02-07-2008, 08:01 AM
Yes, but one would have to exist for each staff member.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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