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Prevent staff changing/adding views - 10-12-2008, 02:54 PM

Hi,

Hope this is the right forum... is there any modification I can make to prevent certain staff groups from having access to the Views section - ie: force them to use the Default View, and be unable to change the view or create a new one?

Thanks.
   
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10-12-2008, 03:45 PM

You need to modify the software source code to add this feature.



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10-12-2008, 05:18 PM

Easy to do? Has anybody done so before and happen to have the changes available that I would need to make?
   
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