Kayako logo
Developers & Code Interested in customizing your Kayako products? Discuss modifications and develop your own mods with the community.

Reply
 
LinkBack Thread Tools Search this Thread Rate Thread Display Modes
  (#1) Old
FIS-Stephan Offline
New Member
 
FIS-Stephan's Avatar
 
Posts: 4
Join Date: Feb 2006
Question Problem with specialchars ü,ö,ä,ß... - 09-02-2006, 08:49 AM

Hallo,

i modyfi the Kayako Helpdesk for german language.
please do anybody know how i can write tickets with ö,ä,ü,ß...?
   
Reply With Quote
  (#2) Old
tanel Offline
New Member
 
Posts: 1
Join Date: Jan 2006
23-02-2006, 04:46 PM

any solutions?
   
Reply With Quote
  (#3) Old
mcjack Offline
New Member
 
Posts: 14
Join Date: Dec 2005
24-02-2006, 08:09 AM

Quote:
Originally Posted by FIS-Stephan
Hallo,

i modyfi the Kayako Helpdesk for german language.
please do anybody know how i can write tickets with ö,ä,ü,ß...?

Do you mean you cannot "type" ö,ä,ü,ß... e.g. repling to a email?

Please be more precise.

Regards,

Marvin
   
Reply With Quote
  (#4) Old
daffy Offline
New Member
 
Posts: 4
Join Date: Feb 2006
24-02-2006, 02:43 PM

Quote:
Originally Posted by FIS-Stephan
Hallo,

i modyfi the Kayako Helpdesk for german language.
please do anybody know how i can write tickets with ö,ä,ü,ß...?
Hi

Do like this :
in you /locale/en-us/en-us.php
'charset' => 'ISO-8859-1',
'html_encoding' => 'quoted-printable',
'text_encoding' => '8bit',
'html_charset' => 'ISO-8859-1',
'text_charset' => 'ISO-8859-1',

Hope it helps you on the way
   
Reply With Quote
  (#5) Old
btking Offline
New Member
 
Posts: 2
Join Date: Feb 2006
24-02-2006, 02:55 PM

Quote:
Do like this :
in you /locale/en-us/en-us.php
Can anyone confirm that this corrects the problem of incoming tickets submitted by email? I have a trial (purchase set for 1st of March) so I can't apply these changes. I have been testing all morning by sending emails into the system with foreign characters and they are always replaced with "?" no matter what email client, encodings etc. However, if I submit a ticket from the client website or send out a message from the Staff CP, everything is fine...
   
Reply With Quote
  (#6) Old
mcjack Offline
New Member
 
Posts: 14
Join Date: Dec 2005
27-02-2006, 12:18 PM

Read:

http://forums.kayako.com/showthread....0304#post30304
   
Reply With Quote
  (#7) Old
FIS-Stephan Offline
New Member
 
FIS-Stephan's Avatar
 
Posts: 4
Join Date: Feb 2006
THX for Help - 06-03-2006, 02:45 PM

Hallo,

I´m happy, that you all want to help me.
But now i solve the Problem.
If anybody needs a german translation, ask here.

best regards
Stephan
   
Reply With Quote
  (#8) Old
Varun Shoor Offline
Chief Executive Officer
 
Varun Shoor's Avatar
 
Posts: 2,829
Join Date: May 2003
06-03-2006, 10:50 PM

Please post the german translation under the Sharing forum, I am sure other clients will find it useful.

Thanks.

Regards,

Varun Shoor


Varun Shoor (varun.shoor ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
Reply

Tags
specialchars

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
problem with network connection golden arm Technical Chat 0 18-08-2007 06:59 AM
encouding in live response !!! the exe file !!problem thesniperstarweb LiveResponse Desktop Application 3 08-01-2007 07:47 PM
Charset problem smh SupportSuite, eSupport and LiveResponse 1 24-08-2006 06:09 AM
Piping problem (please help) Indirect E-mail Piping Issues 27 10-07-2006 01:41 AM
Problem of "Refresh" Nacho SupportSuite, eSupport and LiveResponse 3 06-07-2006 10:41 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46