Problem with specialchars ü,ö,ä,ß...

[FIS-Stephan]

Hallo,

i modyfi the Kayako Helpdesk for german language.
please do anybody know how i can write tickets with ö,ä,ü,ß...?

[tanel]

any solutions?

[mcjack]

Originally Posted by FIS-Stephan

Hallo,

i modyfi the Kayako Helpdesk for german language.
please do anybody know how i can write tickets with ö,ä,ü,ß...?

Do you mean you cannot "type" ö,ä,ü,ß... e.g. repling to a email?

Please be more precise.

Regards,

Marvin

[daffy]

Originally Posted by FIS-Stephan

Hallo,

i modyfi the Kayako Helpdesk for german language.
please do anybody know how i can write tickets with ö,ä,ü,ß...?

Hi

Do like this :
in you /locale/en-us/en-us.php
'charset' => 'ISO-8859-1',
'html_encoding' => 'quoted-printable',
'text_encoding' => '8bit',
'html_charset' => 'ISO-8859-1',
'text_charset' => 'ISO-8859-1',

Hope it helps you on the way

[btking]

Do like this :
in you /locale/en-us/en-us.php

Can anyone confirm that this corrects the problem of incoming tickets submitted by email? I have a trial (purchase set for 1st of March) so I can't apply these changes. I have been testing all morning by sending emails into the system with foreign characters and they are always replaced with "?" no matter what email client, encodings etc. However, if I submit a ticket from the client website or send out a message from the Staff CP, everything is fine...

[mcjack]

Read:

http://forums.kayako.com/showthread....0304#post30304

[FIS-Stephan]

Hallo,

I´m happy, that you all want to help me.
But now i solve the Problem.
If anybody needs a german translation, ask here.

best regards
Stephan

[Varun Shoor]

Please post the german translation under the Sharing forum, I am sure other clients will find it useful.

Thanks.

Regards,

Varun Shoor