search by ticket ID or string from your website

[phalseid]

Often, owners of a company may want to look at a quality record (ticket) or do research without having to know the ins and outs of a program like this. To that end, i have two simple code samples that you can put on your company intranet page to facilitate searching:

Search by ticket ID

PHP Code:

<form name="tidform" action="http://YOURSUPPORTSUITEURL.HERE/staff/index.php" method="post" target=_new>

<input name="ticketid" class="swifttext" id="tidsearch" type="text">
<input name="_m" value="tickets" type="hidden">
<input name="_a" value="search" type="hidden">
<input name="type" value="ticketid" type="hidden">
<br>
<input type="submit" Value="search by quality record number">

</form> 


and search by text in the subject

PHP Code:

<form name="swiftform" id="swiftform" action="http://YOURSUPPORTSUITEURL.HERE/staff/index.php" method="post" target=_new>

<input name="searchrules[1][0]" value="subject" type=hidden>
<input name="searchrules[1][1]" value="4" type=hidden>
<input size="20" name="searchrules[1][2]" type="text">
<input name="_m" value="tickets" type="hidden">
<input name="_a" value="search" type="hidden">
<input name="type" value="advanced" type="hidden">

<br>
<input name="submitbutton" value="Search Stamp Invoice Status" type="submit">

</form> 


The value in

PHP Code:

<input name="searchrules[1][1]" value="4" type=hidden> 


tells it to search the subject. You can also search by other fields, but i have found that in supportsuite it doesn't find text in the body of a message with the advanced search. (!!!)

See the supportsuite wiki for more details

Peder

[Varun Shoor]

Thanks for posting, The 3.00.50 build is coming with saved searches which allows you to save your search rules and re-run them at will.

Regards,

Varun Shoor