Sessions management in SupportSuite

[danielmr44]

Hello, I wanna know about the management of the sessions in SupportSuite.

I have seen that the swift database stores the following fields in swsessions:

sessionid, ipaddress, lastactivity, useragent, isloggedin, sessiontype, typeid, dateline, status, captcha, iswinapp.

But what I really want to know is how can I get the staffid numbers for the staffs that might be logged in to SupportSuite. I need it for reporting who is using at some determinated moment.

I've seen that ipaddress field might be a helpful field to achieve my goal, but at the same time, it isn't the solution because the IP of an agent could change in a moment. So, what I really need is to know the id of the staffs logged in.

Thanks for your answers.

[Jamie Edwards]

Hi Daniel,

I have moved your thread into the Developers & Code forum.

Thanks,